General Manager

Description

Salary: $75,000 - $85,000

Address: 21160 Drake Road, Strongsville, Ohio 44149 

Company Overview

BidFTA is a fast-growing online auction marketplace founded in 2006. With over 30 auction pick-up centers nationwide and a bidder base exceeding 1 million, BidFTA partners with top retailers to liquidate overstock, returns, discontinued items, and refurbished goods—offering customers up to 90% off retail prices.

Job Summary

The General Manager oversees daily overall operations for one of our store locations. They will lead two salaried mangers and a small team of 30 overseeing all daily operations of the front and back of the store to ensure efficiency, profitability, and customer satisfaction while fostering a positive work environment. They will also work with senior leadership to drive continuous improvement and launching new processes while aligning with company strategy.

Key Responsibilities

Leadership & Staff Management

· Recruit, train, and develop store employees to ensure high performance and engagement.

· Schedule and supervise staff to maintain optimal coverage and productivity.

· Conduct regular team meetings and performance reviews.

· Promote a positive, results-driven culture that reflects company values.

Operations Management

· Ensure compliance with company policies, safety regulations, and operational procedures.

· Monitor daily operations to achieve efficiency and cost control.

· Maintain a clean, organized, and safe store and backroom environment.

· Coordiante delivery of inbound product to ensure the backroom can process enough inventory to keep the store properly stocked.

Sales & Customer Experience

· Drive sales performance to meet and exceed company goals.

· Analyze sales reports and trends to identify opportunities for improvement.

· Ensure an exceptional customer experience by providing leadership, training, and support to staff.

· Resolve customer complaints and issues promptly and professionally.

Financial Management

· Manage store budgets and payroll.

· Identify and implement cost-saving opportunities without compromising service or quality.

· Oversee product displays, signage, and promotions in accordance with company standards.

· Coordinate with regional and corporate teams on product needs and marketing initiatives.

Full-Time position with health, dental, vision, life, and disability insurance, Paid Time Off, and 401(k) with Company Match.

Requirements

· 2 years of supervisory experience

· Strong problem-solving and decision-making skills

· Excellent communication and leadership abilities

· Detail-oriented and efficient

· Team player with a strong work ethic

· Willingness to learn and adapt

· Comfortable with technology (iOS experience a plus)

· Able to work in a warehouse environment (lift up to 40 lbs, stand/squat for long periods)

Salary : $75,000 - $85,000