What are the responsibilities and job description for the Sls Associate position at BICYCLE GARAGE OF INDY?
Associates provide customers with a high level of customer service, continually work to develop their knowledge and expertise with our broad product line, and contribute to varying other tasks as needed.
Characteristics
Friendly and approachable
Eager to work with a team
Familiarity with most of our cycling products, interest in learning
Willing to embrace all types of work
Solid verbal and written communication
Primary Responsibilities
Meeting BGI’s high standards for customer service.
Production of profit and sales.
Continual development of product knowledge and customer service techniques.
Using basic POS functions for performing transactions and checking inventory information.
Some associates will be asked to contribute in fitness sales.
Secondary Responsibilities
Assisting in general facility maintenance, cleaning, and restocking.
Provide feedback to purchasers about product performance.
Potential wide variety of other assignments; see below.
Signs of High Effectiveness
Production of profit and sales
Excellent feedback from customers
Clear communication and functional relationships with teammates
Contribution to secondary job responsibilities
Schedule
Associates work a variety of schedules depending on their situation. All associates are expected to work a minimum of one weekend shift, with remaining shifts divided between evenings and days.
Major surges are to be expected during the Labor Day and Expo sales. Extra weekend shifts will be required occasionally.
Other off-hours events like vendor clinics and company meetings are to be expected intermittently.
Variations in assignment
Associates are reassigned frequently depending on customer traffic and the needs of other departments. Examples of other assignments include: building or pre-building bikes, helping with major maintenance projects, transferring/delivering product and equipment, clerical work, and many more.