Field Service Coordinator

Make an Impact from Day One

At SCIENION, you won’t just coordinate service—you’ll shape the customer experience behind some of the most advanced precision dispensing technologies in life sciences.

As our Field Service Coordinator, you are the central connector between customers, field engineers, and global teams, ensuring every interaction feels professional, proactive, and reliable.

If you thrive in a fast-paced, technical environment and enjoy being the go-to person who keeps everything running smoothly, this role is built for you.

Who We Are

• Global leader in low-volume precision dispensing for life‑science and diagnostics applications
• Integrated portfolio of hardware, consumables, and services—from research to manufacturing
• U.S. subsidiary of SCIENION GmbH (Berlin), serving customers across North America
• Collaborative, inclusive culture focused on growth, ownership, and impact
  
  

About The Role

• Act as the primary service interface for customers across North America
• Coordinate between customers, field service engineers, and global service teams
• Ensure fast, high-quality resolution of service requests and installations
• Play a key role in scaling our service operations as our install base grows
  
  

What You Will Do

• Manage and triage incoming service requests via helpdesk and direct customer contact
• Create service quotations for installations, preventive maintenance, relocations, and repairs
• Coordinate service schedules, parts logistics, and inventory with internal teams
• Track warranties, support service contract renewals, and provide service reporting
  
  

What We Are Looking For

• Strong customer-service mindset with clear, empathetic communication skills
• Highly organized self-starter who can manage multiple priorities with accuracy
• Technical familiarity with automated systems, instrumentation, or electromechanical components
• Comfortable working independently while collaborating across global teams
  
  

Preferred Qualifications

• 1–3 years of experience in service coordination, customer support, or technical operations
• Hands-on comfort with basic tools or technical troubleshooting environments
• Experience working with diverse customers under time-sensitive conditions
  
  

Role Details

• Full-time position based in Woburn, MA
• Up to 20% domestic or international travel
• Office-based role with exposure to labs and occasional trade shows
• Opportunity to grow with an internationally recognized life‑science technology company
  
  

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600 instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com