What are the responsibilities and job description for the Learning Technical Trainer II position at Bickham Services Unlimited, LLC?
Title: Learning Technical Trainer II
Location: TX - Irving, 75039
Start Date - End Date: 10/27/2025 - 01/17/2026
Job Description:
The Learning Technical Trainer II is responsible for planning, developing and conducting
standardized Business systems training programs to meet the organizations Business
system requirements, new business objectives and regulatory guidelines. The Learning
Technical Trainer trains and serves as a resource for super users, end users for enterprise
systems (i.e ERP - Infor, Kronos, Concur, Office 365) as well as other designated
application(s) while maintaining training curriculum and delivering ongoing Business
system education. They will be responsible for building, maintaining and testing of the
training environment. The Trainer will assist with the development of training content and
training classes related to Business applications and technology. In addition, this role will
assist with learning delivery process improvement and the communication of project
status updates, system design abilities and other related information to the various
departments within the organization. The Trainer will deliver informal and formal learning
solutions in a manner that is both engaging and effective. This role will report directly to the
Manager, Technical Learning and will also work in close partnership with the other
stakeholders (i.e ERP-Infor Services, Supply Chain, Human Resources, Revenue Cycle, and
Talent Management).
What You Will Do:
• Manage the learning environment.
• Prepare for training delivery.
• Convey objectives.
• Align learning solutions with course objectives and learner needs.
• Establish credibility as an instructor.
• Create a positive learning climate.
• Deliver various learning methodologies.
• Facilitate learning.
• Encourage participation and build learner motivation.
• Deliver constructive feedback.
• Ensure learning outcomes.
• Evaluate solutions.
• Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.
• Identify customer expectations.
• Select appropriate strategies, research design, and measures.
• Communicate and gain support for the evaluation plan.
• Manage data collections.
• Analyze and interpret data.
• Apply learning analytics.
• Make recommendations to aid decision-making.
• Design and develop informal and formal learning solutions using a variety of
methods.
• Conduct a needs assessment.
• Identify appropriate learning approach.
• Apply learning theory.
• Collaborate with others.
• Design a curriculum, program, or learning solution.
• Design instructional material.
• Analyze and select technologies.
• Integrate technology options.
• Develop instructional materials.
• Evaluate learning design.
You Will Be Successful If:
• Demonstrate strong communication and human relationship skills.
• Provide effective customer service by being courteous, polite and friendly at all
times.
• Acknowledge customers timely in order to determine their need and help the
customer resolve the issue or request.
• Participate in departmental programs that promote and deliver exceptional
customer service.
What You Will Bring:
• Bachelor's Degree Five (5) or more years of direct experience developing, designing
and delivering training and education programs required.
• Strong facilitation experience, someone who has done extensive in-person and
virtual software training.
• Experience delivering training for an Enterprise Resource Planning system highly
desirable.
• Experience with learning content management systems highly desirable.
About Impresiv Health:
Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services.
Additional Details
100% onsite in Irving, TX and willing to travel to Santa Fe, New Mexico from 2/23-4/10/26.
Must submit with proof of education. This client is a health system with hospitals and health plan.