Business Systems Analyst II

Title: Business Systems Analyst II 
Location:  TX - Irving, 75039 
Start Date - End Date: 11/24/2025 - 02/14/2026 

Job Description 
Description: 
The Business Systems Analyst II is responsible for leading/guiding project meetings with 
the core leadership team in gathering comprehensive business requirements and 
translating them into automated solutions, to include workflow technical design and implementation. This entails advising and assisting customers in the operation and 
administration of the collection system applications as well as working with the facility host support team. Collaborating with customers to enhance their work methodologies and tools and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation and implementation activities. The Business Systems Analyst II is responsible for delivering high-quality, cost-effective solutions to all levels of users. Will serve as the technical liaison for the team for implementing workflow solutions and project monitoring, to include ongoing workflow maintenance. Responsible for supporting the business goals and objectives as they relate to the team.

What You Will Do: 
• Clarify system, workflow, and process needs with operations to understand the 
purpose and content of requested enhancements. 
• Assist customers with understanding of system functionality and process flows and 
optimizing their use of assigned applications and specific project-driven tasks. 
• Analyze customer workflow and/or processes flows and assist customers with 
reengineering their department work. 
• Update customer strategies. 
• Improve processes related to account flow and reconciling accounts with 
customers. 
• Translate customer requests into program specifications appropriate to assigned 
tasks. 
• Understand and appreciate customers’ clinical and business functions. 
• This includes, but not limited to new customer file testing and implementation 
based on the timeframes given. 
• Document business requirements and technical details, utilizing a variety of tools 
including Word, Excel, Visio, Power Point and other tools as applicable. 
• Consult with management or senior team members as needed to gain knowledge 
needed for ownership of assigned process area. 
• Support day-to-day operation in assigned process area by responding to requests 
for research or minor changes to workflow. Identify system enhancements that will 
improve business processes and support future business needs. 
• Identify issues and concerns and communicate them to management or senior 
team. 
• Develop options and recommendations. 
• Author, or provide review of, system request on behalf of the business units and 
process managers, serving as functional and technical liaison between the 
business units and IS organization. 
• Learn new technologies and systems to advance knowledge of operation and 
process improvements, consulting SME’s or leadership as needed to gain this 
understanding. 
• Develop detailed technical design for workflow automation, and implement system 
changes including monitoring for successful and intended outcomes. 
• Lead and facilitate meetings with project team, including end users, management, 
and IS team members. 
• Utilize operational and system knowledge to provide recommendations for 
increased efficiencies and automation through proprietary workflow system. define 
boundaries, set priorities, plan and manage multiple projects. 
• Develop detailed project schedules for all assigned projects, mapping dates and 
resources to tasks. 
• Monitor progress and resolve approved deviations from plan. 

You Will Be Successful If: 
• Knowledge of Six Sigma, TQM or other project and process management systems. 
• Ability to work in a fast-paced, team environment. 
• Ability to produce written material to sufficiently communicate at all levels of the 
organization. 
• Proven ability to analyze complex business issues and identify, design and 
implement effective practical recommendations. 
• Superior diagnostic skills spanning organizational, group and individual needs. 
• Ability to keep confidential information as such. 
• Strong organizational skills and ability to manage multiple competing projects and 
deadlines. 
• Independent, logical thinker with proven ability to perform detailed data analysis 
and make sound decisions. 
• Intermediary troubleshooting abilities, with ability to problem solve complex 
technical issues independently within a timely fashion. 
• Ability to understand operational business processes, and apply technical/system 
knowledge. 
• Ability to develop and/or present training to operational business users. 
• Ability to work independently or in a team environment, respectful of all positions at 
all levels. 
• Provide effective customer service by being courteous, polite and friendly at all 
times. 
• Acknowledge customers timely in order to determine their need and help the 
customer resolve the issue or request. 
• Participate in departmental programs that promote and deliver exceptional 
customer service. 

What You Will Bring: 
• Associate Degree 
• 3 yrs experience with EMR and 3rd party applications healthcare 
implementation(s) such as Epic, Athena, Cerner, Sectra, Waystar, Capsule, 
Softbank etc. 
• Experience with healthcare provider (hospitals, clinics), not insurance. 
• Experience producing project documentation like project charters, status reports, 
meeting minutes, agendas.