What are the responsibilities and job description for the Front Desk Clerk position at Bicentennial Inn?
Front Desk Clerk
Bicentennial Inn – Buckhannon, WV
About Us
The Bicentennial Inn is a small, locally owned business in the heart of Buckhannon, WV. We are professional, agile, and our primary goal is to make every guest feel comfortable and truly welcome. We love the hospitality business — and we hope you do too!
Job Summary
The successful candidate should be outgoing, friendly, and possess a gregarious personality with a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need at the drop of a hat. As the Front Desk Clerk in our small operation, you will provide personalized attention without the red tape found at larger establishments.
Responsibilities
- Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs.
- Make reservations or appointments for guests seeking local entertainment, dining, or services.
- Answer guest calls and record details of each conversation for future follow-up.
- Meet and exceed guests’ expectations by anticipating their needs and suggesting local venues or amenities.
- Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we are fully prepared.
- Handle check-ins/check-outs, reservations, payments, and general front desk operations using our Cloudbeds system.
- Operate WV Lottery machines and assist guests with lottery services.
- Address guest inquiries and resolve any concerns with a positive, solution-oriented approach.
Qualifications
- Previous hospitality or strong customer service experience preferred.
- Excellent communication skills and a warm, professional demeanor.
- Ability to multitask in a small-team environment.
- Comfort with computers and reservation software (Cloudbeds experience a plus).
- Flexible availability, including evenings, weekends, and holidays.
- Must be 21 years of age or older (due to on-site lounge and lottery operations).
- High school diploma or equivalent.
What We Offer
- Competitive pay based on experience.
- Potential for tips.
- Opportunities to grow with a locally owned business.
- Employee discounts
- A supportive, family-oriented work environment in beautiful historic Buckhannon.
Job Types: Part-time, Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $11 - $13