What are the responsibilities and job description for the Customer Support Supervisor position at BIC Recruiting?
COMPANY OVERVIEW: Leading North American provider of environmental services that include hazardous and non-hazardous waste disposal, transportation, emergency response, industrial and field services.
POSITION: Customer Support Supervisor
COMPENSATION: Competitive salary DOE
BENEFITS: Standard package
LOCATION: Corpus Christi, Texas
SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
Duties Or Responsibilities
POSITION: Customer Support Supervisor
COMPENSATION: Competitive salary DOE
BENEFITS: Standard package
LOCATION: Corpus Christi, Texas
SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
Duties Or Responsibilities
- Lead and mentor a team of technical advisors (onsite and remote)
- Take a hands-on approach to solve problems and drive results
- Inspire accountability and improve team performance
- Works with sales representatives on pricing, scheduling and transportation issues.
- Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommends approaches and services to provide customers with exceptional service.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Studies and standardizes procedures to improve efficiency.
- Interfaces with customers and operations to make sure projects are completed as requested.
- Provides proposals in reply to customer’s requests for services.
- Makes decisions on how to schedule and coordinates transportation services.
- Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
- Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
- Gathers information and completes audits from customers.
- Partners with attorneys to draft and revise contracts.
- Create budgets and tracks expenditures.
- Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
- Manages customer service function to ensure smooth and efficient operations.
- Participates in strategic planning to sustain and grow programs and service.
- 5 years of hazardous waste management industry experience
- Haz Waste knowledge (RCRA, DOT) preferred
- Experience with return-to-office or relocation transitions is a plus
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
- PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information, please email Molly McKee at mmckee@bicrecruiting.com.