Field Service Technician

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: The Field Service Technician travels to client locations for tuning support and system deployment. They work closely with both dealers and clients for training and turnover of sound masking systems. How you’ll contribute: Troubleshoot any problems with the equipment after installation for installer to address Configuring hardware and software components after installation Explain technical systems to end users in local language Create and provide weekly closeout reports to the dealer and end user Understand specifications provided by sound consultant Diagnose and replace failed components A successful candidate should have: 2 years of audio tuning experience 1 year of AVB and Dante experience Proficient in Office Suite and CRM Proficient in Bluebeam and/or AutoCAD Ability to decipher blueprints Experience booking travel plan required, in Concur preferred Must have current passport or ability to obtain passport for foreign travel when needed Work Environment: 85% travel required: Between end user locations and home office Weekend work on rare occasion Walk/stand for long periods of time What we offer: Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matching Discretionary company achievement bonus Referral bonuses Who is Biamp? We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us. We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.