What are the responsibilities and job description for the Senior Vice President - Client Services position at BI WORLDWIDE?
About Us
We are a global leader in performance improvement and engagement solutions, partnering with Fortune 500 companies to inspire people and deliver measurable business results. Our offerings span sales and channel incentives, employee engagement, customer loyalty, events and experiences, and behavioral analytics--all grounded in behavioral economics and data-driven design.
Position Summary
The Senior Vice President of Client Services will ensure exceptional delivery of our engagement solutions, deliver growth, retention, and satisfaction across a portfolio of enterprise accounts. This role is ideal for a dynamic leader who thrives in a consultative, fast-paced environment and is passionate about helping clients achieve measurable impact through innovative solutions. This role will report to the Co-President and Chief Revenue Officer.
Key Responsibilities:
- Lead and mentor a high-performing team of Client Services leaders.
- Oversee the design and execution of complex engagement programs across sales incentives, employee recognition, loyalty, and events.
- Leverage behavioral insights and analytics to optimize program performance and ROI.
- Ensure programs are delivered on time, within budget, and exceed client expectations.
- Monitor client satisfaction and implement proactive strategies to address issues and improve service levels.
- Partner with internal teams to ensure seamless delivery.
- Lead the service recovery process as assigned by the Co-President & CRO when a key client has become dissatisfied with our service delivery.
- Collaborate with Sales and Business Unit teams to identify upsell and cross-sell opportunities.
- Foster a culture of excellence, accountability, and continuous improvement.
- Drive process improvements and scalability across client services operations.
Qualifications:
- 10 years of experience in client services, account management, or consulting within a B2B agency or enterprise environment.
- Proven success managing large-scale client relationships, ideally with Fortune 500 companies.
- Strong leadership skills with experience managing cross-functional teams.
- Deep understanding of performance improvement, employee engagement, loyalty, or incentive programs.
- Exceptional communication, presentation, and strategic thinking skills.
- Bachelor's degree preferred.
Base Salary Range: $225,000.00 to $250,000.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Salary : $225,000 - $250,000
