What are the responsibilities and job description for the Customer Technology Manager position at BI WORLDWIDE?
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Technology Solutions Group is seeking interest and Preferrals for a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers and is the liaison between our Client Services (sales/marketing) team and our technology team.
Responsibilities include:
- Working directly with our customers to gather and define project requirements, including assessment of data, definition of web site content, and clarification of customer reporting needs.
- Analyze business requirements to build incentives to help clients meet goals and objectives.
- Gain a deep understanding of client data (knowledge of Snowflake data warehouse a plus).
- Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
- Developing project technical timelines and collaborating with the technical team to meet those timelines.
- Coordinating on-going program operations including project promotion setup, content updates, and web site testing with the project operations team.
- Maintaining ongoing client and internal team relationships.
- Recommending new solutions or ideas to the customer which will enhance their project and increase project revenue.
- Managing the program budget, including implementing system or process efficiencies.
- Participating in program/web site reviews on an as needed basis.
- Travel may be required.
Education & Experience:
- BA/BS degree; highly preferred.
- 2-3 years of business analysis experience in a project-oriented environment.
- Previous experience with relational database structures.
- Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.
Base Salary Range: $70,000.00 to $80,000.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/