Part-time Leasing Professional

GREAT OPPORTUNITY FOR BASE PAY PLUS EARN LEASING AND RETENTION BONUSES (OPPORTUNITY FOR ADDITIONAL ANNUAL SALARY OF $13,000 )

Apartment Leasing Agent

We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
  
  
  

Administrative

• Accept rental payments and give immediately to Manager.
• Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.
• Maintain current resident files.
• Maintain and record weekly inspections for the community.
• Conduct apartment inspections for renewals or other issues as required.
• Distribute all community-issued notices.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
  
  
  

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.
  
  
  

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral bonuses.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.
  
  
  

Essential Job Functions

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass drug test.
  
  
  

Core Values

In order to achieve success the Bi-State Management team must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive
  
  
  

Schedule

• Looking for Part-time. Work schedule is Mon-Fri from 8:30 am to 5:30 pm with a few potential Saturdays (10 am to 5 pm) as needed
• Competitive hourly rate, OT available, and paid bonuses
  
  
  

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
  
  
  

Application Question(s):

• Why are you looking for a change in employment?
• What is your desired compensation range?
• What is the largest apartment community you have worked at?
• Which leasing software program(s) are you most familiar with?
• What skillsets do you believe you would bring the most to the role?
  
  
  

Experience:

• apartment leasing: 1 year (Required)
  
  
  

License/Certification:

• Driver's License (Required)
  
  
  

Work Location: In person