Demo

Patient Engagement Pharmacy Technician I

BHS Baptist Healthcare System
La Grange, KY Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/11/2025

Job Description:

Baptist Health is looking for a Patient Engagement Pharmacy Technician to join our call center team at our new Central Pharmacy in LaGrange, KY.
  • Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
  • Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
  • Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.
  • Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
  • Uses available software tools to synchronize patient medication refills.
  • Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
  • Provides excellent care showing empathy and compassion to patients and caregivers.
  • Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
  • Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. 
  • Escalates problems to a pharmacist or manager if unable to resolve independently.
  • Assists in training new staff and contributes to team meetings.

Minimum Requirements

  • High School Diploma or equivalent required.
  • If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy before or on the date of hire (no testing is required; only a completed application and fee).
  • Previous retail, mail order, central/call center pharmacy work experience preferred.

Benefits

  • ​Tuition Assistance reimbursement program 
  • Paid Time Off available for use upon hire 
  • Company paid Maternity and Paternity Leave
  • Bereavement Leave (includes pets) 
  • Employee Assistance Program
  • Retirement plans with company match
  • Company paid Basic Life Insurance & Long-Term Disability
  • Health Insurance, Pharmacy, Dental, Vision and much more!

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

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