Medical Assistant (STNA-Qualified)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees are expected to perform essential duties to performance standards.  As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), insofar as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

• Welcomes clients by greeting them in person.
• Prepares client for the health care visit by directing and/or accompanying them to the examining room to optimize workflow efficiency.
• Answers telephone calls from clients and pharmacies and directs incoming calls to appropriate staff member or resource. Answers questions, takes messages and provides information. 
• Monitors patients to detect unusual or harmful behavior and reports observations to professional clinical staff.
• Performs preliminary physical tests; takes blood pressure, weight and height.
• Completes records by recording patient examination, treatment and test results.
• Word processes, files documents, and performs other administrative duties.
• Maintains confidentiality of HIPAA and other confidential and sensitive information.
• Maintains the highest level of integrity and professionalism in all aspects of job performance.
• Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
• Performs job responsibilities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/ certification standards, and all applicable laws and regulations.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

SCOPE OF SUPERVISION

None

EQUIPMENT OPERATED

Computer, phone, copier, fax, general office equipment

CONTACTS WITH OTHERS

Clients, staff, applicants, board members, funders, vendors, volunteers, community professionals, general public, family members and other internal and external job contacts.

CONFIDENTIAL INFORMATION AND DATA

Medical records and other confidential and sensitive information

WORKING CONDITIONS

Good office working conditions when working in the office.  When working in other BHP facilities, the employee is exposed to conditions within those facilities.  Possible exposure to inclement weather and traffic conditions when traveling to and from worksites.  Ability to telework during emergency health related or inclement weather situations, or as required by management.

USUAL PHYSICAL DEMANDS

The following demands are typically used and exhibited by employees when performing this job’s essential duties and responsibilities.  They are not, and should not be construed to be qualification standards.  Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

The employee frequently converses with others in person and by telephone.  The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, data entry, paperwork and other similar tasks.  The employee frequently sits for extended periods of time, and frequently walks through various types of environments.  Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:  triage processes and procedures; administrative processes and procedures; symptoms of mental health issues; symptoms of alcohol and drug abuse; medical terminology; HIPAA compliance.

Ability to:  accurately obtain and post information to clinical and medical records; assess client’s medical vital signs; effectively evaluate client’s needs; develop and maintain effective working relationships with co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organization change; exhibit behavior and conduct consistent with BHP values and policies.

Skill in:  verbal and written communication; listening; problem solving; operation of computer and other job equipment; application of job software including Electronic Health Record software; Microsoft Office Suite software and other job related software.

QUALIFICATIONS

Applicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification.  For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position.  Qualifications specified for this position are:

Education, Experience and Training

High school diploma or GED.  Completion of a medical assistant, nursing assistant (STNA), or comparable allied health training program. Experience in an outpatient clinic, primary care, or specialty practice.

Licenses or Certifications

BLS/CPR Certification required.

Additional Qualifications

Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.

Ability to document personal identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.