A/R Rep

Summary Job Description: Baptist Health Medical Group is looking for an A/R Rep to join their team. This is a remote work position that requires residency in KY or IN Under the direction of the Medical Group’s CBO Supervisors and Managers, the A/R Rep is responsible for CBO related duties such as billing, follow-up, claim edits, credits, provider enrollment review, and other billing-related projects, cash posting and payer underpayment resolution, customer service, and/or administrative functions. Essential Duties: Consistently manage and prioritize claim edit work queues to ensure all accounts are corrected and submitted timely and accurately. Review previous notes, correspondence, and document actions taken on account in the Practice Management System. Follows up on unpaid claims, identifies overpayments, and initiates refunds and adjustment process to ensure accurate and timely submission. Perform account reconciliations and analysis to ensure accuracy and completeness of invoices. Maintains working knowledge of payor policies applicable to assigned work group. Works closely with the supervisor or manager in the department to report denial trends and follow up with the payer. Works Customer Service inquiries from patients and others to include written requests, emails, and/or answer phones. Works with all other revenue cycle departments and practices to resolve any outstanding encounters Maintain productivity and quality standards as set by CBO leadership. Maintains an acceptable average “Quality Review” score as set by CBO quality and productivity policy. Maintains an acceptable productivity average of 90% or greater. Maintains working knowledge of payor policies applicable to assigned work group. Maintain billing/coding knowledge of assigned specialty and identify trends to report up to leadership. Minimum Education, Experience, Training and Licensures Required High school graduate or GED certificate required; Associate degree preferred 3 years of Ambulatory/Provider Billing in a multi-specialty practice preferred 1-2 years EPIC Practice Management experience preferred Proficient with standard Windows applications (e.g., MS Office application suite, advanced skilled using MS Excel functions) High level proficiency in use of basic computer applications (e.g., Internet Explorer, word processing, email applications) Advanced keyboarding skills Monday thru Friday, 8:00AM-4:30PM Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.