Relocation Coordinator

The Relocation Coordinator counsels clients and coordinates the relocation process for incoming and/or outgoing clients derived from 3^rd-party relocation companies/broker referrals, Internet inquiries and builder groups.

Job Duties and Responsibilities (Essential Job Functions)

• Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process, assign sales associate, review broker price opinions, etc.
• Facilitate communication between all parties and routinely follow up with client and sales agent.
• Review and analyze paperwork from referral partners to ensure compliance.
• Establish and foster relationships with other referral partners in the network to expand company exposure and facilitate referral if client is outside of the assigned service areas.
• Facilitate closing instructions, final billings and commission payouts.
• Maintain records, database, client files and generate reports.
• Schedule meetings and perform general office tasks.
• Handle correspondence, support other relocation staff and assist with special projects.
• May prepare newcomer packets and mailings for clients.
• May assist with initiating and managing other relocation services such as household goods movement, rental referral and property management: maintenance, repair, utilities for inventory properties.
• May establish relationships with and market to third party contacts in order to secure more business.
• May develop and follow-up on leads using telephone, e-mail and postal mail contact.
• May provide information and/or offer services such as mortgage, title and insurance.
• May participate in the delivery and development of agent training.
• Perform additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

 Qualifications

Education:

• Associate degree in business or related field or equivalent knowledge and work experience.

 Experience:

• A minimum of two years business experience.
• Real estate or relocation background preferred. 

Knowledge and Skills:

• Effective analytical, problem-solving and decision-making skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Good organization and time management skills.
• Strong computer and communication skills.
• Excellent customer service skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Must be a licensed Realtor.

Wage:   $20 - $26 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.  

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Salary : $20 - $26