Admin Asst Branch

Job Duties and Responsibilities (Essential Job Functions)

• Perform daily branch office operations which may include maintaining office appearance, distributing and processing mail, maintaining office supplies and forms.
• Answer switchboard, greet visitors, schedule appointments and assist with client communications.
• Maintain files to ensure all changes generated are posted with copies and data entry provided to/for other entities, as needed.
• Ensure accuracy and timely preparation of all paperwork, record and maintain sold records and prepare and generate reports.
• May assist in training new office personnel and/or providing work direction to other office staff.
• Provide training to new sales agents on the use of office equipment, software applications, and company-specific computer systems to ensure successful onboarding.
• Act as a liaison between sales associates and office management.
• May provide support to office management and back-up support for clerical staff.
• Create brochures, flyers/postcards, sign-in sheets, promotional pieces, as assigned.
• Create letters to clients, presentation materials, sales associate introduction cards and temporary business cards.
• Assemble buyers and seller’s guides.
• Set up and update client and customer sphere of influence databases; create farming database for sales associates, as assigned.
• May process license application paperwork for new, renewing and transferred sales associates.
• Perform any additional administrative and support responsibilities as requested or assigned in support of the branch.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum high school diploma or the equivalent. Secondary education preferred.

Experience:

• A minimum of three years’ clerical or administrative experience.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer skills; proficient in Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Strong organizational skills, accuracy/quality, detail oriented.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in team-oriented environment.
• Effective analytical and problem-solving skills.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer