Domestic Violence Shelter Advocate Supervisor

Position Overview:

The Shelter Advocate Supervisor provides day-to-day leadership for domestic violence shelter operations while delivering direct services to residents. This role combines staff supervision, program coordination, case management, crisis intervention, and advocacy to ensure high-quality, trauma-informed care across multiple shelter locations.

This is a full-time position, 37.5 hours per week. The schedule is Tuesday 7am-3pm, Wednesday 1pm-9pm, Thursday 7am-3pm, Friday 7am-3pm and Saturday 1pm-9pm. 

What You'll Do:

• Lead the day-to-day operations of two domestic violence shelters, ensuring safe, welcoming, and trauma-informed environments for residents and staff.
• Supervise, coach, train, and support Shelter Advocates through regular check-ins, task delegation, and ongoing team development.
• Provide direct client services including intake, orientation, safety planning, crisis intervention, advocacy, goal setting, and intensive case management for survivors and their children.
• Develop, implement, and monitor individualized service plans while coordinating care with internal teams and external community providers.
• Facilitate access to housing, healthcare, legal, behavioral health, child welfare, and other essential community resources through strong collaborative partnerships.
• Oversee shelter operations, including resident meetings, household needs, facility maintenance coordination, inventory management, petty cash, and program documentation.
• Maintain accurate, timely, and confidential client records, ensuring compliance with agency, funding, and regulatory requirements.
• Participate in crisis hotline coverage and provide transportation and support for clients attending critical appointments, services, and activities as needed.

What We're Looking For:

• Bachelor's degree and 2 years of related human services experience; OR Associate degree and 4 years of related human services experience; OR High school diploma/equivalent and 8 years of related human services experience. Substitution of appropriate college training is allowed but subject to funder’s approval.
• Must be able to obtain and maintain the certified domestic violence counselor per CGS 52-146k before providing direct service to clients, followed with six-hour recertification yearly
• Must have and maintain a valid driver’s license.  Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organization’s auto insurance plan.
• Strong written, verbal, and interpersonal communication skills
• One year prior supervisory experience preferred.
• Two years Advocacy and/or direct service experience working with survivors of domestic violence in a community-based setting preferred.

Why Join BHcare?
At BHcare, you’ll be part of a mission-driven team working to break the cycle of domestic violence and build stronger, safer communities. We offer a supportive environment where your work truly changes lives.

Be a voice of hope. Be an advocate for safety. Apply today to join BHcare as a Domestic Violence Shelter Advocate.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member.