Researcher

The Researchers provide the hotel with insights that impact the experiences we provide through researching our guests. Researching is a critical key to helping us understand our guests, anticipating guest needs, and providing excellent service. The Researching team champions Beemok Hospitality’s profile integrity standards.

Duties & Responsibilities

• Enhances guest profiles with learned information and maintains them to BHC standards
• Attends internal Operational Meetings
• Monitors and communicates profile completeness scores and opportunities
• Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations
• Treat guests, team members and third-party vendors with courtesy, respect, and dignity
• Practices preventative safety procedures daily
• Must maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situations
• Performs other duties as assigned for the operation
  
  

Required Strengths, Skills, & Experience

• Enjoys internet researching and capturing information.
• Has familiarity with data entry and integrity practices.
• Knowledge of hospitality systems.
• Fluent and professional communication both written and verbal.
• Works well under pressure, multitasking, and team player.
• Extreme attention to detail in all areas, organizational skills, and thinks strategically.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Primarily office-based role with frequent interaction across departments.
• Ability to sit and work at a computer for extended periods.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.
  
  

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.