What are the responsibilities and job description for the Clinical Operations Coordinator position at BHC inc. DBA Care Navigators?
About Us
Infusion First is a growing home infusion company providing high-quality infusion services throughout Western New York. We work closely with patients, pharmacies, physicians, and nurses to coordinate safe and efficient infusion care in patients' homes.
We are currently seeking a highly organized and detail-oriented Medical Liaison Coordinator to join our Infusion Department.
Position Summary
The Medical Liaison Coordinator serves as the primary point of communication between patients, pharmacies, physician offices, referral sources, and our clinical team. This role is responsible for coordinating patient referrals, scheduling infusion visits, maintaining accurate documentation, and ensuring timely communication between all parties involved in patient care.
Responsibilities
Coordinate new patient referrals and admissions
Schedule infusion visits with patients and nursing staff
Communicate with specialty pharmacies, physician offices, and referral sources
Track medication deliveries and verify visit readiness
Maintain accurate patient records and documentation
Monitor patient schedules and assist with rescheduling when necessary
Follow up on missing documentation and physician orders
Assist with care coordination and ongoing patient support
Communicate professionally with patients, caregivers, nurses, and healthcare providers
Support quality assurance and compliance initiatives
Participate in department meetings and training activities
Qualifications
Previous healthcare, medical office, infusion, case management, or care coordination experience preferred
Strong customer service and communication skills
Excellent organizational and multitasking abilities
Ability to work independently and manage multiple priorities
Proficiency with Microsoft Office (Outlook, Word, Excel)
Experience with EMR/EHR systems preferred
High school diploma or equivalent required
Associate's or Bachelor's degree preferred
What We Offer
Competitive pay
Stable full-time schedule
Supportive team environment
Opportunities for professional growth and advancement
Meaningful work helping patients receive life-changing infusion therapies
Why Join Us?
At Infusion First, every team member plays an important role in improving patient outcomes. We are looking for individuals who are compassionate, organized, and committed to providing exceptional service to our patients and healthcare partners.
We would love to hear from you!
Apply today and become part of our growing team.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have strong communication skills when working with patients?
- Do you have experience with scheduling and coordinating appointments?
- Do you have experience communicating with physicians’ offices?
- Do you have experience using digital systems such as Microsoft Office and Outlook email?
Experience:
- Medical writing: 2 years (Required)
Work Location: In person
Salary : $50,000 - $60,000