Legal Support Manager

JOB TITLE: Legal Support Manager

REPORTS TO: General Counsel

DIRECT REPORTS: Yes

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Role Overview

As the Legal Support Manager, you’ll have a big mission. Your mission, if you choose to accept it, will be to lead the day-to-day support functions of the Legal & Compliance team. This role oversees a team responsible for legal operations, systems administration, claims coordination, and administrative services, ensuring consistent, high-quality support across the function.

This position plays a critical role in enabling the effectiveness of Legal & Compliance by partnering closely with Legal leadership to translate priorities into execution. The Legal Support Manager drives operational excellence, strengthens systems and processes, and ensures the team operates with clarity, efficiency, and strong alignment to business needs. The ideal candidate brings a balance of strategic perspective, operational discipline, and people leadership, with the ability to scale processes while supporting a fast-moving organization. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AL, AZ, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MO, MN, NC, NE, NV, NY, OH, OK, SC, TN, TX, and VA.

Key Responsibilities

• Lead, coach, and develop a team responsible for the day-to-day operational, administrative, and claims-related support of the Legal & Compliance function, ensuring timely, accurate, and high-quality service delivery.
• Partner closely with Legal leadership to translate strategic priorities into actionable plans, streamline workflows, and drive consistent execution across all areas of legal support.
• Own and continuously improve legal systems and tools, promoting adoption, scalability, data integrity, and process efficiency across the Legal & Compliance organization.
• Provide oversight, in partnership with the insurance team, of insurance programs and claims management activities, including property, casualty, environmental, and auto, ensuring effective coordination, tracking, risk awareness, and resolution.
• Lead legal reporting and data insights, delivering clear visibility into operations, trends, and performance while serving as a key liaison among internal teams and external partners to support alignment and operational effectiveness.
• Other duties as assigned.

You Have

• Minimum of 5 years of experience in a professional or corporate environment, with progressive responsibility supporting complex, cross-functional operations.
• Demonstrated ability to maintain a high level of professionalism and discretion when handling sensitive, confidential, or privileged information.
• Strong interpersonal skills with the ability to partner effectively with leaders, teams, and external stakeholders.
• Advanced proficiency with office technology and business tools, including the Microsoft Office Suite, and comfort learning and administering new systems.
• Experience working with SaaS-based platforms, including responsibility for system administration, user access, data accuracy, and supporting or coaching users on system navigation and usage.
• Ability to prioritize and manage work in an environment with multiple stakeholders and occasionally competing demands.
• Proven capability to manage multiple tasks and projects simultaneously, shifting focus as priorities evolve.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and appropriately to varied audiences.
• Excellent organizational skills and consistent attention to detail, with accountability for follow-through and accuracy.
• Experience supporting senior leaders or executives, preferably within a legal, compliance, risk, or insurance-related environment.
• Working knowledge of legal and/or insurance terminology, with the ability to navigate claims, documentation, and related processes.

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Remote

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.