Sr. Endpoint Services Technician

We are seeking an Endpoint Services Senior Technician for a long-term opportunity!

This position provides advanced on-site IT support for end-users across multiple locations, including desktop hardware and software troubleshooting, application support, network diagnostics (e.g., VLANs, firewall tracking), and administration of Active Directory, Azure, and Intune. The role involves regular interaction with end-users at client facilities and requires the ability to diagnose and resolve issues directly in the field.

Responsibilities include:

• Assist with providing hardware and software support for end users either in person or using our remote support software.
• Updating incidents tracked in our ticketing system and meeting contractual service level agreements.
• Work closely with client supporting their needs while displaying a high level of professionalism.
• Be a productive team member on other IT projects working well under the direction of the other team leads or project managers as well as providing technical assistance as requested in support of projects.
• Assist with managing projects as needed, following documented project management procedures and working closely with other IT resources during the project.
• Ability to learn and support customized software and be able to build or update any supporting documentation for installation, configuration, and administration.
• Perform other duties related to hardware and software desktop support as required.
• Work with vendor support teams during efforts to resolve escalated issues.
• Some materials handling and shipping/receiving may be required.

Minimum Experience/Educational Requirements

• 5 years of experience in PC hardware and software support is required
• Experience supporting end-users is required.
• Knowledge and use of a ITIL based incident management system such as Microsoft Service Manager or ServiceNow is required
• Experience with ManageEngine is a plus