Application Support Engineer (Temp. FT)

Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

The Application Support team is accountable for installing, configuring, monitoring and maintaining BGRS applications. As an Application Support Engineer, you will contribute to BGRS’ success by providing Tier 2 support for BGRS applications. This role will acquire and maintain in-depth knowledge of BGRS applications to troubleshoot and resolve incidents within agreed service levels. The incumbent will identify continuous improvement opportunities and lead projects to improve application reliability and performance. The Application Support Engineer will provide coaching to other Application Support team members.

Team Mandate

• Drive application tier reliability for our customers, clients, suppliers and internal team members
• Own key application knowledge, skills, and expertise needed for an “always on” service model
• Innovate and challenge the norm to increase speed to market
• Exceed production reliability targets;
  • Zero downtime deployments
  • Timely incident resolution while addressing root cause permanently
  • Eliminate high volume tickets through bug reporting or process improvements
  • Quality delivery of service requests, ideally through self-serve capabilities
  • Repeatable project and operational delivery through automation
  • Continuously addressing technology debt where required
  • Timely deployment of security remediations
  • Identify improvement opportunities, and engage the necessary teams to help implement solutions

The position is subject to the vaccination mandate under Executive Order 14042. The individual selected for this position will be defined as a “Covered Employee”, in compliance with FAR 52.223-99 and will be required to be fully vaccinated for COVID-19 by the deadline for newly hired, covered employees, subject to legal exemptions.


**In response to the COVID-19 pandemic all interviews are being conducted virtually.

If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.


What You'll Be Doing

• Provide Tier 2 support to BGRS applications and escalate to Tier 3 as required
• Identify, document and address root cause for application problems
• Lead projects and initiatives to improve application reliability and/or performance
• Create and maintain comprehensive application documentation including but not limited to details on architecture, configuration, integration, operational procedures, and known errors
• Plan, configure, and maintain monitoring for BGRS applications to ensure meaningful information is provided when action is required
• Respond to and investigate all alerts in a timely manner to understand the cause and adjust monitoring as required
• Install, configure and maintain BGRS applications ensuring consistency across environments
• Collaborate with multiple team members within Application Support and from other technical and non-technical teams
• Improve team processes and technical / automation capabilities
• Share on-call responsibilities with other team members

What You Bring to BGRS

• BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience
• Microsoft MCSE (Server Infrastructure) certification is an asset
• 5 years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7 , MS .Net, SQL Server
• Experience in web application development, knowledge of the complete software lifecycle including an understanding of software test techniques
• Proficient with MS Transact-SQL
• Experience with Azure DevOps
• Experience with PowerShell
• Ability to drive continuous improvement from a people, process, and technology perspective
• Experience with monitoring tools: Solarwinds
• Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset
• Possess an understanding of SDLC and ITIL Change Management Process
• Experience using defect tracking tools to document and process documentation, hardware and software defects
• Excellent communication and interpersonal skills
• Ability to work with minimal to no supervision, and provide proactive updates to their leadership team
• Ability to foster a team environment through transparency and collaboration
• Ability to multi-task in a dynamic working environment
• Interpersonal skills with the ability to work in a fast‐paced environment and participate as an independent contributor
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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Equal Employment Statement

BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. As an Equal Opportunity Employer, we embrace diversity and, as such; are dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. Employment may be subject to additional background checks, drug testing and fingerprint processing.

Click to access required federal postings related to The Family and Medical Leave Act (FMLA,) The Equal Employment Opportunity (EEO,) and The Employee Polygraph Protection Act (EPPA.)