Vendor Manager

Job Description

BGIS is looking for a Vendor Manager to join the team in Birmingham, AL.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Vendor Manager is responsible for vendor activities and maintaining both new and existing vendor relationships and ensuring vendors fulfill their contractual obligations. The role manages efficiency and enhancement of the Vendor Management System along with supervising performance activity related to vendor operations, quality, and timeliness. The position provides governance of vendor performance measurement and management, communication of vendor performance score cards, and leads the cross-client supplier business review process. Key job activities include ensuring adherence to all health, safety and environment regulations and requirements. The Vendor Manager leads others positively exemplifying BGIS values.

Key Duties & Responsibilities

• Schedule Management
• Plan and schedule supplier business reviews to communicate strategic data and progress of action register.
• Develop, recommend, and manage vendor performance improvement plans.
• Drive weekly agenda content and presentations with key leaders of the BGIS client organization.
• Contribute to the completion of other key initiatives as assigned.
  
  
  

Vendor Management and Qualification

• Engage with vendors and sourcing teams to ensure requirements are consistently maintained.
• Manage timely processing of vendor payment partnering with finance team to meet contract requirements.
• Identify service gaps and recommend options for new vendors including local providers that can support client facilities
• Drive timeliness of work order closure ensuring client expectations are met and work is performed in a safe and sustainable manner.
• Facilitate vendor training to ensure outlined processes are followed. Analyze and monitor results, providing subject matter expertise on recommended improvements to streamline and further create value and efficiency.
• Negotiate appropriate solutions as required for sustainable quality services.
• Complete cost-benefit analysis and communicate findings to internal executive business leaders.
• Lead activity to realize client goals identified in service level agreement and feedback gained through client meetings or other senior level discussions.
  
  
  

Continuous Improvement Leadership

• Lead identification and implementation of performance metrics to measure supplier performance.
• Manage and correct deficiencies in vendor/supplier performance.
• Handles dispute resolution process and escalated issues.
• Promote innovation with operations, sourcing, finance and other teams reporting results of focused activities.
• Provide subject matter expertise and training for specific software, tracking and computer programs.
• Partner with Facility Management Office to deploy new programs with vendors.
• Maintain and grow relationships with external partners for continue service delivery and client satisfaction.
  
  
  

Knowledge & Skills

• Bachelor’s Degree in related field or equivalent work experience.
• Minimum 5 years of demonstrated experience in Facility Management Services.
• Solid understanding of Vendor Management concepts and best practices.
• Proven experience developing and managing successful relationships with vendors/suppliers, including communicating feedback on performance metrics and deliverables.
• Understanding of contract law including the completion of related courses, and the proven ability to draft, edit and review complex service contracts.
• Strong verbal and written communications skills and multi-lingual is an asset.
• Superior organizational, prioritization and time management skills.
• Excellent root cause analysis, problem solving, strategic thinking and planning, and decision-making skills.
• Past success in delivering and exchanging information with senior client level management.
• Ability to analyze complex, often ambiguous, data and produce comprehensive recommendations and proposals.
• High degree of business ethics and accountability.
• Proficiency in computer applications including Microsoft Office suite and specific industry and vendor management related software.
  
  
  

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Ability and willingness to travel.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
  
  
  

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.