Sr. Technical Facility Manager

BGIS is looking for a Sr. Technical Facility Manager to join the team in New York, NY and surrounding areas.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Senior Technical Facility Manager is responsible for managing service delivery for a portfolio of client building’s safe and efficient operation providing guidance to BGIS team members servicing the client. Key client activities include client relationship management, technical inspections, maintenance planning and supervising repairs. The position manages strategic budgets for current year and future forecasting. Contractors’ quality review ensuring all work is completed to safety, health and environment internal protocols and external regulations. The Senior Technical Facility Manager leads others positively exemplifying BGIS values.

People Leadership 

• Lead at senior level ensuring team member-oriented activities including hiring, engagement and retention, development, performance management, and compensation recommendations are completed in an efficient and timely manner.
• Provide recommendations to continuously to gain greater efficiencies through activities such as implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, and utilize internal technicians wherever possible. 
• Act as the senior level focal point of escalation for issues pertaining to facilities managed when local resolution is delayed or requires support.
• Lead communication with client third party vendors and analyze quality of services provided. 
• Contribute to the completion of other key initiatives as assigned.

Portfolio and Client Relationship Management

• Develop and maintain effective relationships with clients ensuring ongoing satisfaction and performance to established metrics/key performance indicators.
• Proactively communicate with client leadership at each location on service delivery.
• Optimize costs of technical facility focus for continuous improvement of economic operation.
• Ensure uptime objectives of locations are met with continued safe and reliable technical focus on building equipment and systems.
• Supervise creation and implementation of annual facility equipment management plans for a portfolio of locations. 
• Review key performance indicators on maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. 
• Recommend strategic solutions and implement appropriate technical actions as needed.
• Manage documentation process and verify all relevant information (i.e., annual facility inspections, equipment data, project files, and other key items) is captured within service maintenance databases. 
• Recommend evaluations of capital assets (such as equipment) with relevant stakeholders and make recommendations for maintenance, repair and replacement and inclusion within the capital budget.  
• Stay up to date with industry trends and best practices. 

Service Delivery Management 

• Manage broad delivery of Facility Management services and achieve relevant KPIs (key performance indicators) for the client account. 
• Evaluate portfolio wide preventative and repair maintenance programs to ensure optimal uptime of critical equipment and provide direction on program enhancement, including but not limited to: 
• Brew, Grind, & Espresso Equipment
• Kitchen & Baking Equipment
• Dishwashers
• Review market options and monitor the performance of third-party vendors that are responsible for, but not limited to:
  • General Repair (Handyman) & Projects
  • HVAC & Mechanical Systems
  • Pest Control
  • Cleaning, Porters & other building maintenance activities
• Lead client focused BGIS team to plan, organize, and supervise maintenance activities that align with client requirements.
• Verify technical inspections that are routine or specialized occur at regular intervals along with testing and identification of any potential problems that can be eliminated at an early stage.
• Resolve escalated equipment malfunctions in a timely manner. 
• Oversee efficient operation of building systems including light HVAC preventive maintenance and identification of situations where additional service is required to resolve technical issues (potential electrical and plumbing functions).
• Champion compliance with relevant safety regulations and codes and all legislated, corporate, and industry related requirements and guidelines including, but not limited to, environmental, health and safety, and building standard requirements.
• Set high standards of cleanliness and presentation and communicate expectations of consistency.
• Manage updates to technical documentation and record maintenance and repair activities for future reference and trends analysis.
• Sustain relationships with preferred vendors and lead searches for additional providers as required. 
• Identify the potential for BGIS to self-perform technical services.
• Supervise pest control programs.
• Contribute to the completion of other key initiatives as assigned.

Project and Budget Management

• Review, approve, and track expenditures and meet budget for entire client portfolio.
• Lead development and management of budget for maintenance, repairs, and project expenses. Collaborate with finance to ensure affordability, budget management and ongoing profitability. 
• Partner with relevant operations and finance teams for reports to monitor expenses. 
• Provide strategic direction resulting in project plans being executed and completed in a timely basis.
• Negotiate with vendors and contractors as required to complete the required technical facility work. 
• Communicate with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data is updated in tracking database. 
• Collaborate with procurement and supply chain administration teams to source and qualify vendors and procure goods and services.

Sustainability, Regulatory Compliance, and Emergency Preparedness and Safety

• Ensure a safe and secure work environment for all team members. 
• Implement and maintain safety protocols and procedures. 
• Act as the focal point of contact and collaborate with Environmental, Health, Safety and Security team to ensure on-going compliance with all health and safety related legislation and requirements.     
• Organize and facilitate health and safety-related meetings with vendors to ensure ongoing safety compliance.
• Respond to emergencies and incidents.
• Monitors and take responsibility for the safe delivery of all work performed within assigned locations.
• Ensure all regulatory compliance requirements have been performed, and all related documentations are created and maintained. 

REQUIRED EDUCATION, KNOWLEDGE and ABILITIES

• Relevant bachelor’s degree or certification in facilities management, engineering or a related field or equivalent work experience.
• Minimum of 6 years technical facility management work experience in restaurant or hospitality industry. 
• Team Leader with excellent technical facility maintenance management abilities and proficiency with facility equipment and building systems. 
• Ability to leverage well-developed communication, influence, persuasion, and negotiation skills with a customer service focus on maintaining excellent internal and external relationships. 
• People leadership skills to motivate and increase productivity of team members.
• Project management abilities with track record managing others to complete on time and within budget. 
• Keenly developed degree of client service orientation and sense of urgency with ability to set expectations for team members servicing client. 
• Ability to identify and resolve technical issues efficiently. 
• Emergency preparedness and business continuity planning and execution abilities. 
• Continuous improvement, sustainability, and quality mindset able to identify and incorporate best practices where applicable. 
• Safety focus with expert knowledge of health and safety requirements. 
• Knowledge of current building standards, code, and legislative requirements. 
• Proficiency in computer applications including Microsoft Office.

Licenses and/or Professional Accreditation 

• Certified Facility Manager through International Facility Management Association (IFMA)
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
• Real Property Administrator through Building Owners and Managers Institute (BOMI)

PHYSICAL DEMANDS and WORK ENVIROMENT  

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.  
• Cognitive skills required to work in a critical facilities environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. 
• Ability and willingness to travel. 
• Typical 40 hours per week schedule with ability to respond to “on call” requests.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location.  

The annual range for this exempt position in the US is $125,000-$145,000. 

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

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Salary : $125,000 - $145,000