Customer Resource Manager

Primary Function: Responsible for the medium-term planning process (4-12 weeks) of demand and long term (rolling 12 months forecast) capacity outlook, achieving target service levels while optimizing the trade-offs between production capacity constraints & inventory levels. Supply Chain key point of customer contact and customer order entry complying with customer specifications and demand.

Job Responsibilities and Accountabilities:

• Build the production plan through S&OP process, to cope with the Demand (Forecasts, Customer Orders), while maximizing the machine and labour Capacity Utilization, optimizing WIP and Finished Goods inventory level, contributing to higher customer service level (OTIF) and decreasing delivery lead time and DSI (Days of Sales Inventory)
• Engage in customer calls and customer visits as necessary
  • Manages and assist SOP Manger in meeting company inventory levels KPI objectives while balancing customer requirements without negatively impacting customer OTIF
  • Responsible for entering and confirming customer orders timely and accurately in M3 so MRP flows properly to all areas (manufacturing and procurement)
  • Confirms availability of raw materials through material plan and procurement team when entering customer orders and providing customer lead time quotes.
  • Engage in weekly reviews with Supply Chain Manager to ensure clear communication of plans and to support opportunities to improve Supply Chain outputs
  • Assist Supply Chain Manager in determining optimal WIP and FG inventory levels (and parameters into the ERP system) to achieve desired customer service levels in a hybrid Make-to-Order and Make-to-Stock planning environment for production lines, by utilizing sales data, forecast and customer orders
  • Maintains effective oversight and disposition of slow moving and obsolete inventory
  • Prepares and leads Monthly Site SOP meetings – utilizing inputs from SOP Manager, Sales, Product Manager, Plant Manager and Quality Director
  • Manages standard reports and analysis related to, by compiling and summarizing 
  • MPS & SOP planning Adherence, and Deviations Root Causes Analysis,
  • OTIF and Back-Orders Status,
  • Customer Requested vs Confirmed Lead Time Gap monitoring,
  • Operations Plan (tied to S&OP) and MPS, 
  • Load vs Capacity, for the bottlenecks,
  • WIP & Finishing Good Inventory projection, slow movers reduction program, 
  • Delivery plan (over the MPS Horizon)
  • All other duties as assigned by management.

Preferred Qualifications

College degree or 5 years planning experience.

Mandatory Qualifications

3 years planning or customer service experience.

This position requires access to information or technology that is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Pursuant to these regulations, only U.S. Persons (U.S. Citizens or Lawful Permanent Residents/Green Card holders) are eligible for this role. Proof of U.S. Person status will be required prior to employment.