Account Supervisor

BGB Group

Account Supervisor

Our Agency

BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.

Position Overview

The Account Supervisor is responsible for overseeing the day-to-day execution of an assigned portfolio of projects, ensuring all agency deliverables align with client objectives and are completed within established quality, budget, and timeline expectations. This role plays a key part in maintaining strong client satisfaction by identifying opportunities to improve operational efficiency, optimize workflows, and strengthen cross-functional collaboration.

Serving as a primary agency contact for ongoing project execution, the Account Supervisor is responsible for building and maintaining trusted client relationships while ensuring seamless communication across internal teams. In addition, this role provides oversight and mentorship to Account Executives, supporting their development while ensuring work is delivered accurately, efficiently, and at the highest standard.

Key Responsibilities

The Account Supervisor must be able to successfully execute all responsibilities and demonstrate the competencies associated with the role under the guidance of their manager or designated senior team member. In addition, this individual should have a proven track record of independently managing projects and client relationships, while also demonstrating the ability to onboard, train, mentor, and coach junior team members.

• Lead day-to-day execution across assigned accounts and projects, ensuring deliverables are completed on time, within budget, and aligned with client objectives and quality standards

• Serve as a primary client contact for ongoing executional work, maintaining proactive communication, responsiveness, and strong client relationships

• Partner cross-functionally with Strategy, Creative, Medical, Operations, and Project Management teams to support seamless workflow management and integrated execution

• Identify opportunities to improve operational efficiency, optimize workflows, and strengthen team collaboration to drive high-quality work and client satisfaction

• Anticipate project challenges and proactively develop solutions to keep projects and teams on track

• Support preparation for client meetings, presentations, and status updates, ensuring clear communication and alignment across stakeholders

• Oversee and mentor Account Executives by providing guidance on timelines, client communication, accuracy, quality of work, and overall professional development

• Participate in client-related travel as required, including local (tri-state) and domestic travel, with potential for international travel

Preferred Qualifications

• 4-6 years of relevant experience in account services within an advertising agency or related industry required

• Bachelor's degree required; advanced degree in business, science, or a related field preferred

• Experience supporting multiple brands, therapeutic areas, and client organizations

• Strong organizational, communication, and relationship-management skills

• Ability to manage multiple priorities in a fast-paced environment

Salary Range: $90,000 - $115,000

BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. This position may be performed remotely within the United States. For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee's primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.

BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.