What are the responsibilities and job description for the Customer Service Rep position at BG MC US Holdings LLC?
Hyson is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.
Core Responsibilities:
- Respond to electronic requests for customer and field personnel (phone, email)
- Process orders and closing opportunities in the ERP and CRM systems.
- Follow Up on Quotes/Drive Sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally.
- Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns.
- Process returns and / or issue credits. Handle special customer requirements.
- Process PO requests/Invoices via specific portals, EDI
- Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary.
- Distribute incoming and process outgoing mail.
- Maintain files for customers, orders, returns, and electronic invoices.
- Process Accounts Receivables, as directed.
- Identify, implement, and sustain process improvements.
- Other related duties and projects as assigned.
- Acts in alignment with the company Code of Business Ethics and Conduct
Qualifications:
- 2 years’ experience in customer service
- Able to interact with customers, field sales, internal and distribution personnel.
- Experience with ERP systems.
- EDI, Customer specific portals (i.e. Ariba)
- Familiar with customer order entry process in a manufacturing environment.
- Able to work within a teamwork environment.
- Able to work independently on assigned tasks, with minimal direct supervision.
- Able to plan, organize, and prioritize multiple tasks.
- Detail oriented.
- Results oriented and goal driven, with a focus on customer satisfaction.
- Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)
Education Requirements:
- High School Diploma or equivalent
- Associates or Bachelors degree, preferred