ServiceNow Administrator

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 700,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking a highly skilled ServiceNow Administrator to serve as the platform owner to support Beyond Finance’s ambitious growth. This role will blend hands-on configuration and development with strategic leadership and stakeholder engagement. You will work in a semi-autonomous and fast-paced environment.

What You'll Do

The ServiceNow Administrator will 

• Own and manage the full ServiceNow platform lifecycle, including upgrades and maintenance.
• Drive migration to ServiceNow, ensuring a smooth and structured transition with no service disruption.
• Champion ServiceNow across teams, deliver training and support to ensure successful adoption.
• Design, configure and build core modules (incident, problem, change, CMDB, service catalog etc.)
• Create robust workflows, routing and business rules tailored to business needs.
• Assist with creation and optimization of dashboard, reporting and analytics solutions to facilitate decision making, minimize downtime and forecast support trends.
• Partner with stakeholders to extend and optimize use of platform across the organization.
• Ensure configurations follow ITIL best practices, governance and compliance standards.
• Manage user accounts, roles, and access controls within ServiceNow.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Create and maintain documentation for ServiceNow processes and configurations.

What We Look For

• At least 5 years of experience with ServiceNow. 
• Background in IT operations or systems support.
• ServiceNow CSA, CIS-ITSM, CTA, CAD certifications or equivalent.
• ITIL v4 Foundation certification or equivalent.
• Proven experience leading a ServiceNow implementation or major platform migration.
• Strong proficiency with JavaScript, Glide scripting, APIs and SQL.
• Experience building custom applications and configuring integrations in ServiceNow.
• Demonstrated success leading-cross functional IT projects.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities with limited supervision.

#LI-AM1

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.