Campground Front Desk - Sterett Creek

Front Desk Staff - Beyonder Camp - Sterett Creek - Missouri

About Beyonder Camp - Sterett Creek - Missouri:

Beyonder Camp - Sterett Creek offers a fantastic outdoor experience on the beautiful Sterett Creek in Missouri. We pride ourselves on providing exceptional guest service and ensuring a welcoming and enjoyable stay for all our campers and visitors.

Job Summary:

Beyonder Camp - Sterett Creek in Missouri is seeking friendly, organized, and customer-focused individuals to join our team as Front Desk Staff. As the first point of contact for our guests, you will play a vital role in creating a positive and lasting impression. You will be responsible for managing guest check-ins and check-outs, handling reservations, providing information about the campground and local area, processing payments, and addressing guest inquiries and concerns with professionalism and efficiency.

Responsibilities:

• Guest Reception: Greet all guests warmly and courteously upon arrival, providing a welcoming first impression.
  
• Check-In/Check-Out: Efficiently and accurately manage guest check-in and check-out procedures, ensuring all necessary information is collected and provided.
  
• Reservations: Handle new reservations, modifications, and cancellations via phone, email, and in-person, ensuring accuracy and maximizing occupancy.
  
• Information Provider: Serve as a knowledgeable resource for guests, providing accurate information about campground amenities, rules, local attractions, directions, and services.
  
• Payment Processing: Accurately process guest payments for reservations, camping fees, store purchases, and other services using our point-of-sale (POS) system.
  
• Guest Inquiries and Concerns: Respond promptly and professionally to guest inquiries, requests, and concerns, striving to find effective solutions and ensuring guest satisfaction. Escalate complex issues to management as needed.
  
• Camp Store Assistance: Assist with basic operations of the camp store, including processing sales, answering questions about merchandise, and light stocking duties (if applicable).
  
• Phone and Email Communication: Answer phone calls and respond to emails in a professional and timely manner, providing helpful and accurate information.
  
• Maintaining Records: Maintain accurate guest records, reservation details, and daily reports.
  
• Cash Handling: Balance cash drawers and prepare daily financial summaries accurately.
  
• Maintaining a Clean and Organized Front Desk Area: Ensure the front desk and
  lobby area are presentable, organized, and well-stocked with necessary materials.
  
• Assisting Other Departments: Collaborate with other campground departments (e.g., maintenance, housekeeping) to ensure smooth operations and address guest needs
  effectively.
  
• Following Procedures: Adhere to all company policies, procedures, and safety
  guidelines.
• 
  Emergency Response: Be prepared to assist guests and follow established procedures in case of emergencies.

Qualifications:

• Previous experience in customer service, hospitality, or a related field is preferred.
• Excellent interpersonal and communication skills, with a friendly and professional
  demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a sometimes fast-paced environment.
• Proficient computer skills, including experience with reservation systems and POS
  software (training provided).
• Ability to handle cash and process payments accurately.
• Problem-solving skills and the ability to handle guest concerns effectively.
• Ability to work independently and as part of a team.
• Reliability and punctuality are essential.
• Flexibility to work varied shifts, including days, evenings, weekends, and holidays, as
  needed based on campground occupancy in our Missouri location.
  Physical Requirements:
• Ability to sit or stand for extended periods.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to use a computer and other office equipment.
• Ability to lift and carry light objects (e.g., paperwork, supplies).
  Work Environment:
• The work environment is typically indoors at the front desk area of our campground in Missouri.
• May involve occasional interaction with guests outdoors.
• Requires interaction with a diverse group of campers and visitors.