Marketing & Member Services Specialist

Company Description Beyond Med is a health and wellness membership program that provides members with convenient access to high-demand medical and wellness services at reduced rates. Through a broad network of providers, members receive savings on elective, voluntary, and cosmetic treatments not typically covered by traditional health insurance, including plastic surgery, fertility, dermatology, med spa services, weight loss and bariatric care, surgical vision, chiropractic, vein therapy, veterinary care, and more. The organization offers a first-to-market product focused on making these services more affordable and accessible. Beyond Med is driven by the belief that procedures often labeled as elective or cosmetic have meaningful personal value, and that everyone deserves the opportunity to feel and look better through quality care.

Position Title | Marketing and Member Services Specialist 

Role Description |

The Marketing and Member Services Specialist supports both member engagement and marketing initiatives at Beyond Med. This hybrid role combines concierge-level member support with hands-on digital marketing execution, helping ensure members feel informed, supported, and engaged throughout their experience with the program. 

This role serves as a key point of contact for members and prospective members through live chat, email, and phone, while also contributing to marketing campaigns, digital assets, CRM tracking, and audience-specific communications. The ideal candidate is highly organized, people-focused, tech-savvy, and comfortable balancing member service responsibilities with marketing support. 

Responsibilities |

Member Services and Engagement 

• Serve as a primary point of contact for members across live chat, email, and phone, providing timely, professional, and empathetic support. 
• Support and educate diverse member audiences by answering questions, resolving inquiries, and guiding members through Beyond Med’s program, benefits, onboarding steps, provider scheduling process, and ongoing membership resources.  
• Build strong member relationships through concierge-level service, personalized communication, and consistent follow-up. 
• Track member interactions, touchpoints, inquiries, profile updates, and follow-up needs accurately within CRM systems. 
• Create reports on member engagement, campaign performance, service trends, goals, and results to help measure progress and identify opportunities for improvement. 
• Share member feedback, trends, and insights with internal teams to strengthen communication, retention, engagement, and the overall member experience. 
• Lead and support member- and provider-related webinars, including preparation, coordination, communication, and follow-up. 

Marketing Support and Campaign Management 

• Create and support Klaviyo marketing campaigns for various audiences, including members, prospects, and segmented groups. 
• Build and maintain Klaviyo flows to support onboarding, retention, re-engagement, education, and promotional initiatives. 
• Assist with audience segmentation, list management, and profile tracking within Klaviyo. 
• Support email marketing strategy by helping create targeted messaging based on audience needs, behavior, and engagement. 
• Design digital marketing assets in Canva, including flyers, email templates, social media posts, educational materials, and promotional graphics. 
• Create content and assets for Instagram, LinkedIn, Facebook, and other platforms as needed. 
• Support marketing material requests for the product team, website, member education, or other internal initiatives. 
• Assist with maintaining consistent brand messaging across email, social media, digital materials, and member-facing communications. 
• Collaborate with marketing, member services, product, and other internal teams to support campaigns and improve the member experience. 

Qualifications |

• Bachelor’s degree in marketing, communications, business, healthcare administration, public health, or a related field preferred. 
• Minimum of 1–2 years of experience in customer success, member services, client services, marketing, communications, healthcare operations, or a related role. 
• Experience supporting customers, clients, patients, or members through email, phone, live chat, or CRM platforms. 
• Experience with email marketing platforms such as Klaviyo, Mailchimp, HubSpot, or similar tools preferred. 
• Familiarity with CRM tracking, audience segmentation, member profile management, and reporting is strongly preferred. 
• Experience creating digital marketing assets using Canva or similar design tools. 
• Comfortable supporting social media content across platforms such as Instagram, LinkedIn, Facebook, or similar channels. 
• Strong written and verbal communication skills, with the ability to educate and support different audiences. 
• Highly organized, detail-oriented, and comfortable managing multiple member service and marketing responsibilities at once. 
• Bilingual fluency in Spanish and English preferred. 

Compensation & Benefits |

• Competitive salary: $45,000 – $55,000, commensurate with experience
• Health, dental, and vision insurance
• 401(k) retirement savings plan
• Paid Time Off (PTO) and paid company holidays
• Opportunities for professional development and career growth
• Hybrid work arrangements available
• Access to wellness benefits and resources