Interdepartmental Trainee

The placement opportunity includes the following departments and positions: Department: Orientation Position: Onboarding Duration: 0.5 month Job Description: [FIRST NAME] will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Department: Rooms Division Position: Guest Service Agent Duration: 5.5 months Job Description: [FIRST NAME] will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns. Department: Food and Beverage Position: Outlet Server Duration: 3 months Job Description: This phase aims to refine and further develop skills already learned from the previous phase, as well as introduce [FIRST NAME] to skills required by a server in a fine dining, casual setting and banqueting event. [FIRST NAME] will learn the different procedures and techniques of service that differ between the outlet settings and will put into practice and to master each of these different techniques, learn to use POS computer system to record and track ordered items, learn to use various upselling techniques, learn to control guest checks and secure proper payment, learn hotel events/BEO standards for setup and service of large functions; learn process for mise en place, learn gratuity distribution methods, and learn process for ensuring customer satisfaction and complaint resolution. By the end of this phase, the trainee will be equipped will all knowledge and skills required by a professional lead server, and the trainee will have the chance to practice and perfect those skills. Department: Rooms Division Position: Guest Service Supervisor Duration: 3 months Job Description: [FIRST NAME] will learn to oversee the daily operations of the team; ensures all Team Members are adhering to the company standards. Learn to manage the interactions with the guest and handles all guest requests. Provides four diamonds experience by focusing on exceeding guest expectations. Supports the team by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.

- you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers.