Account Manager

Most people never think about who cleans their building. They just feel it when it's done right, and notice fast when it isn't. We believe a clean, cared-for building tells the people inside it that they matter. That's the work we do.

Beyond Cleaning is a Kansas City commercial cleaning and facility services company, seven years in, serving clients on both sides of the state line. Our work is done by independent contractor crews, backed by a small team that sweats the details. We're growing, and we want people who grow with us.

You make sure every client is glad they chose us, and every crew knows what great looks like. You report to the Director of Operations.

• Take care of clients. Be their go-to person and reply within 2 business hours. Hold monthly reviews with Gold accounts and quarterly reviews with Silver. Run client satisfaction surveys and share what you learn with the team. Flag at-risk accounts early, support renewals and scope changes, and ask happy clients for Google reviews.
• Make quality visible. Run weekly inspections, log the results, and spot the patterns behind repeat issues before clients do.
• Lead our crews. Coordinate independent contractor crews on scheduling, coverage, feedback, and onboarding. Negotiate their pricing and terms, and replace a crew when it isn't meeting the standard. When a crew falls through, make sure the client never sees a gap.
• Launch new accounts well. Walk sites with sales, review scopes, and own each launch from first clean to the 30-day check-in.
• Run your accounts like a business. Own costs, supplies, and equipment. Keep sites on budget, manage equipment service and vendors, help collect past-due invoices, and keep every building's records current.
• Grow what you touch. Sell additional project work and supplies to your accounts, scope and price it, and bring in new account opportunities. Pass leads to sales, especially new construction in your territory. This is where your commission lives.
• Keep people safe. Hold the line on OSHA standards, site rules, PPE, and safe chemical handling. Keep SDS sheets current and products labeled in every janitor closet. Report incidents fast and keep safety records current.
• Show your numbers. Report weekly to the company scorecard, follow and improve our procedures, and join leadership meetings when invited.
  

• Close loops without anyone reminding you
• Can walk a building at night and tell a crew what needs to change, kindly and directly
• Notice when a client needs more, and aren't shy about asking for the work
• Care more about the team winning than about getting credit
• Want to grow, and want your paycheck to grow with you
• Can read a room and a budget
• Write a clear email
  

• 2 years in commercial cleaning, facility services, property management, or similar client-facing operations
• Experience across facility types like office, medical, and retail
• Working knowledge of cleaning chemicals, equipment, and consumables
• A valid driver's license, availability for some evenings, and a clean background and motor vehicle record check
• Able to lift up to 25 lbs and spend long stretches standing and walking
  

• HubSpot
• Monday.com
• OrangeQC or another mobile inspection app
• EOS (Entrepreneurial Operating System)
• QUO
  

• Pay: $50,000 base plus commission on project work and new accounts you sell
• Time off: 4 weeks paid (3 weeks vacation, 1 week sick)
• Mileage: Business driving in your own vehicle reimbursed at the current IRS rate, paid monthly, up to $500 a month
• Equipment: Company laptop
• Location and schedule: Kansas City metro, in the field most days; full-time, mostly daytime with some evening inspections
• Start date: Nov 30, 2026
• To apply: Send your resume and a few sentences about a client problem you solved to danny@beyondcleaningkc.com