What are the responsibilities and job description for the Customer Support Representative position at Beyond Bliss?
Beyond Bliss is expanding our Cleveland team and looking for motivated individuals to join us as Customer Support Representatives. This is an entry-level, customer-facing role where you'll assist customers, answer questions, provide service information, and help create a positive experience with AT&T products and services.
At Beyond Bliss, we help brands like AT&T stay competitive throughout Cleveland by delivering exceptional customer experiences and creating growth opportunities for individuals looking to develop valuable communication, customer service, and professional skills.
What a Customer Support Representative Does
- Interact directly with customers to answer questions and provide information about AT&T products and services.
- Assist customers with account inquiries, service options, and enrollment processes.Identify customer needs and recommend appropriate solutions based on individual circumstances.
- Resolve customer concerns professionally while maintaining a positive and helpful attitude.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to ensure a seamless customer experience and support overall business goals.
- Stay informed on current products, promotions, and service offerings to provide accurate information.
What a Customer Support Representative Has
- Strong communication and interpersonal skills.
- A customer-first mindset with a passion for helping others.
- Excellent problem-solving and active listening abilities.
- A positive attitude and willingness to learn.
- Strong organizational and time-management skills.
- Ability to work effectively in a fast-paced environment.
- Reliable transportation.
What We Offer
- Comprehensive training and ongoing mentorship.
- Opportunities for career advancement and professional development.
- Supportive and team-oriented work environment.
- Performance-based incentives and recognition programs.
- Hands-on experience working with a nationally recognized brand.
Pay: $800.00 - $1,300.00 per week
Work Location: In person
Salary : $800 - $1,300