What are the responsibilities and job description for the Residential Installation Manager position at Beyer Air Conditioning and Heating, LLC?
POSTION SUMMARY:
The Residential Installation Manager oversees all aspects of the residential installation department, ensuring efficient scheduling, quality workmanship, strong team performance, customer satisfaction, and profitability.
KEY RESPONSIBILITIES:
- Operations and Scheduling
- Begin daily operations by 7:00 a.m. to coordinate scheduled work
- Maintain and update installation schedules; communicate availability with sales team
- Review new jobs scheduled and coordinate any additional information required with sales team
- Ensure timely completion of installation projects
- Follow up on incomplete jobs
- Team Management and Leadership
- Supervise lead installers and apprentices
- Provide leadership, coaching, and training
- Foster a positive team environment and maintain morale
- Conduct monthly departmental meetings and quarterly employee evaluations
- Customer Service
- Address and resolve customer concerns with installation projects
- Ensure work meets company standards and core values
- Administrative and Financial Oversight
- Manage and submit weekly timesheets for department
- Monitor labor efficiency and reduce waste
- Track callbacks, failed inspections, damages, and job performance
- Understand pricing, costs, margins, and have full understanding of how to read/analyze a profit and loss statement
- Fleet, Equipment, and Inventory
- Ensure vehicles are maintained and kept clean
- Manage inventory and coordinate with warehouse
- Safety & Compliance
- Enforce safety policies
- Ensure compliance with EPA, mechanical codes, and all regulations related to HVAC installation in service area.
- Field Support
- Visit job sites regularly and providing training / support
- Be available for installers and after hour emergencies
SECONDARY RESPONSIBILITIES:
- Hire, recognize, promote, reprimand and terminate employees
- Meet with sales manager to improve communication between the departments
- Support sales team when needed to help estimate projects with estimated labor and materials at job site
- Work with leadership team to improve installation operations
QUALIFICATIONS AND SKILLS REQUIRED:
- High school diploma
- Experience installing HVAC equipment and ductwork
- Minimum 5 years experience leading a team or department
- Strong leadership, communication, and technical skills
- Computer proficiency with Microsoft Office products
- Strong understanding of mechanical code and regulations with each municipality as it relates to installation of HVAC equipment
- Experience reading and analyzing a profit and loss statement
- Ability to deal diplomatically and effectively with both customer and employees
- Self-starter, ability to work without close supervision