Medical Assistant

BEVERLY HILLS REJUVENATION CENTER

CHINO HILLS AT THE SHOPPES

Who We Are

We are an upscale, full-service health and beauty company opening a new location at The Shoppes at Chino Hills. We offer everything from stem-cell therapy to laser resurfacing. We are looking for a medical assistant for front and back office. We are hiring for full-time and part-time positions.

This is a patient-centric environment, where we support our employee’s growth. We promote from within, and will provide training to the right applicant. If you are a positive, up-beat and dependable professional, we are looking for you.

Medical Assistant Job Description:

To provide exceptional customer service to all clients and vendors, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions.

The Medical Assistant is responsible for performing BHRC’s non-invasive treatments for which they are legally qualified in a safe and effective manner. The Medical Assistant will also be called upon to prepare patients and treatment rooms for exams, treatments and procedures.

Job Duties, Responsibilities and Capabilities:

· Greet patients with a smile

· Assist patients with completion of consent forms for indicated procedures

· Draw blood for procedures and lab samples

· Knowledge of and strict adherence to aseptic technique, and in biohazard management

· Keep front office/refreshment station stocked and clean

· Assist with recording/photos for social media

· Take patient photos before and after procedures

· Answer multi-line phone system

· Have full knowledge of BHRC products and services and have the ability to answer patient questions

· Frequently review schedule to assure accuracy

· Conduct appointment confirmation

· Check patients in and out

· This is not an exhaustive list of duties.

· Responsible for accurate invoicing and payment collection

· Confirm patient appointments daily

· Contact patients with pre and post treatment instructions

· Create daily reports required by management

· Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies

· Assist providers and staff with patient flow

· Assist with treatment room turnover/set up

· Assist with tray setup for each procedure

· Assist with patient preparation for procedures

· Maintain cleanliness of front desk and reception area

· Maintain professional appearance

· Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines

· Ship and receive packages

· Assist manager and staff as needed

· Greeting guests & members in a professional manner and delivering elite customer service.

· Prepare patients and treatment rooms for exams, treatments and procedures.

· Perform non-invasive treatments such as Coolsculpting.

· Promote the health and wellness benefits of all the products, treatments and procedures/treatments available to our patients.

· Safeguard client information and confidentiality.

· Have the presence of mind to deal with emergency situations and difficult patients.

· Have a pleasant personality, and a healthy outlook on life.

· Must be able to maintain federal requirements of a medical office, such as HIPAA, etc.

· Understand the benefits of skin care, our product lines and procedures and products offered by this office.

· Skill in establishing and maintain effective working relationships.

· Ability to establish priorities and coordinate work activities.

· Strong communication skills at all levels.

· Ability to analyze problems and consistently follow through with a solution.

· Ability to quickly learn our products and procedures available to our patients and learn new products, techniques or equipment as they are obtained.

· Ability to maintain confidentiality of patient and employee information.

· Office duties include, but not limited to: answering phones, chart preparation, medical records filing, knowledge of basic office equipment, including copying, faxing, emailing, texting, scanning and basic computer skills. Ability to organize and communicate clearly.

· Ability to check out patients and schedule appointments.

· Provide five-star service and able to communicate effectively with patients, other staff members and physician.

· Effectively educate our patients on our product lines to continue their at home regimen.

· Excel in a team-based culture.

· Must be comfortable and at ease working in a fast-paced environment and have a track record of excellent customer service, problem solving and organizational skills and understanding of group process and teamwork.

Qualifications:

• Medical assistant certification and phlebotomy training/certification
• Clean background check
• Able to type 40 words per minute
• Excellent customer service
• Strong organization skills
• Excellent follow through and follow up
• Familiar with using a multi-line phone system
• Demonstrate computer literacy including use of office EMR
• Possess excellent communication, organization and problem solving skills
• Ability to work in a fast paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Excellent phone skills
• Ability to deal with difficult patients
• Ability to prioritize and handle a variety of tasks simultaneously and the ability to work with frequent interruptions
• Experience working in a medial spa or dermatological practice is preferred, but will train the right individual
• Have a friendly, can-do attitude.
• A person that goes above and beyond to ensure our patients and team are happy
• Be supportive of the other members of the team in completing tasks

Working Conditions:

• Fast-paced Medical Spa Setting
• Must be willing and able to work flexible hours, including evenings and some weekends.
• May be asked to assist in BHRC sponsored special events and trainings. These trainings and events may sometimes take place outside of normal work hours or at a location other than the spa.

Physical Requirements:

• Employee is required to sit for long periods of time.
• Employee must be able to lift 40 lbs
• Employee must be able to reach, bend and lift
• Employees must be prepared to work in a fast-paced medical

setting.

Compensation

· $24/hour to start if experienced in phlebotomy. $22/hour to start if inexperienced in phlebotomy, and needs training. *Must be qualified to do blood draws in California.

· $26/hour after 90-day probationary period, if experienced in phlebotomy. $17/hour if inexperienced, but has the certificate in phlebotomy.

· If you are also experienced as a medical scribe, pay/duties will increase accordingly.

· Full-time employees are offered medical benefits for themselves, after successfully completing 90-day probationary period.

· Full-time employees accrue PTO after 90-day probationary period.

· Free treatments or heavily discounted treatments/products, as specified in the sign-on paperwork. This benefit is contingent on reaching measurable performance goals and completing 90-day probationary period. These terms will be delineated in sign-on paperwork.

· Discounts on treatments and products for immediate family members, as delineated in sign-on paperwork.

· Christmas bonus after 1-year anniversary, as delineated in sign-on paperwork.

How to Apply

· Send an updated resume with attached photo ID.

· Attach phlebotomy certification (or will not be considered).

· Please make sure you meet all requirements, and be willing to submit for a background check.

High-end Full Service Medical Spa