Receptionist/Client Liaison

Position Title: Receptionist & Client Liaison

Reports to: Program Operation Supervisor

Hours: Up to 20 hours per week

Position Overview: Beverly Bootstraps Community Services, Inc. is committed to providing a safe, welcoming facility to clients, volunteers, staff and donors at its main office 35 Park Street. The Receptionist & Client Liaison should be an approachable, confident individual who will be responsible for staffing the front desk during position hours.

Skills Desired: Excellent human relations, high level of organization and communication abilities. Patient and conscientious; kind and caring. Excellent analytical and problem-solving skills. Familiar with use of office equipment. Able to work with little to no supervision. Excellent clerical and computer skills. Knowledge of Microsoft Word & Excel and Google email & calendars. Availability to occasionally cover other shifts for absent staff.

Position duties and responsibilities include, but are not limited to:

· Greet all incoming visitors, direct to appropriate staff or program

· Encourage food pantry clients to follow distribution protocols

· Provide resource info to clients, including cross-selling Beverly Bootstraps’ programming

· Answer phones and forward calls to appropriate staff; assist callers with information about Beverly Bootstraps; buzz in students to Education floor when that front desk is unstaffed

· Assist donors to weigh in food donations; accept other in-kind gifts, as well as monetary donations

· Oversee visitor, client and volunteer access; monitor security cameras.

· Provide clerical administrative support to all staff as needed, including mailings, scheduling, maintaining accurate client data, and supporting seasonal programs as needed.

· Adhere to the Beverly Bootstraps Written Information Security Plan and Procedures

· Comply with all policies & procedures as outlined in the Employee Handbook

· Should be compassionate and kind; should work with integrity in all relations; should understand our mission and be invested in Beverly Bootstraps.

· Other duties as assigned.

Desired Minimum Qualifications:

· Education: Graduation from two-year college program or more.

· Experience: At least two years of related work experience

· OR: An equivalent combination of education and experience.

· Successful CORI check.

Primary Physical Requirements:

Candidate may need to lift up to 35 pounds of materials. Sometimes candidate will be required to lift and move up to 50 pounds; hand dolly is available. Long periods of computer and phone use may be necessary.

Statement of Non-Discrimination:

Beverly Bootstraps believes that one of the great strengths of community is the rich diversity of its residents in race, religion, national origin, ethnicity, gender, sexual orientation, gender identity and expression, marital status, age, height, weight, physical or mental disability, veteran status, pregnancy, or any other protected characteristic as established by law. Beverly Bootstraps affirms publicly its moral and legal commitment to a policy of equal opportunity and non-discrimination in employment.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: 16 – 20 per week

Work Location: In person

Salary : $18