Instructional Design Customer Lead

About Bevel

Bevel is an AI-powered edtech platform for higher education instructional design teams. We help online learning teams use AI agents to evaluate their course catalog against quality standards and revise these courses at scale. We're early, growing quickly, and already working with some of the largest online programs in the country.

By simplifying time-consuming, tedious tasks, Bevel empowers instructional design teams to focus on impactful and creative work that improves the educational experience for students.

Our current team is the two founders. This role will be the first employee. This role is someone we hope to grow into an essential member of the core startup team, and will help shape the product and company in the long-term.

Learn more at www.trybevel.ai or follow our LinkedIn page for updates.

The Role

This is a forward-deployed, customer-facing role for someone who understands how higher ed instructional design teams actually work and wants to help them get real value from a new AI product.

Your job is to make partner institutions successful with Bevel. That means getting deeply embedded in their workflow, helping them identify the right use cases, managing pilots to real outcomes, and translating what you learn into product feedback that makes the platform better.

Most of your time will be spent close to customers: on calls, inside the product, and in the weeds of their processes. You'll report to the CEO, work closely with our CTO, and help us build the playbook for how Bevel gets implemented and adopted.

What You'll Do

• Working closely with ID teams: Get inside customers' Slack, learn their culture, and drive value fast.
• Run pilots end-to-end: onboard customers, scope success criteria, support setup and LMS integrations, build and refine workflows in the product, run evaluations, answer questions, deliver trainings, and keep momentum high.
• Learn each institution's workflow and identify where Bevel fits best in practice, not just in theory.
• Translate customer feedback, friction, and requests into clear product requirements and workflow improvements for engineering.
• Process Building: Extract what works and document it. Help us build a scalable onboarding engine from scratch.

Role Requirements

• Higher education instructional design experience: You understand how higher ed ID teams work because you've worked on them. You have hands-on experience with LMS tools like Canvas, Blackboard, or D2L, and strong familiarity with common learning design principles.
• AI power user: This is not a technical role (i.e., you will not be coding), but you should be already heavily using AI tools (ideally Codex, Claude Code/Cowork) to produce real work. You know how to get useful output from models, refine workflows, and apply AI thoughtfully in an instructional design context.
• Builder mentality: You like getting into the weeds, solving problems directly, and nailing details rather than staying at 30,000 feet. This is not a "theorist" role.
• High Ambiguity Excites You: You’re energized by the fact that this role will change as we grow. You want to build the company alongside the founders. This is a true startup role, and the ideal candidate should be excited by this.
• Excellent Communicator: You can manage messy stakeholder relationships and keep projects moving when things are complex and multi-stakeholder.
• Metacognitive Thinker: You think about what you’re doing while you’re doing it, extracting the reusable pieces for our playbook. You are organized and can manage multiple conversations, requirements, and follow-ups without dropping the ball.

Nice to Have

• Product management experience: This is not a formal product role, but this person will have significant influence on what gets built. Good product judgment and excitement about shaping the user experience are a plus.
• Project management experience: You have experience driving projects toward a defined outcome across multiple stakeholders.
• Startup experience: You've worked at an early-stage company or built something (e.g., company, project, initiative) yourself from scratch.

What Success Looks Like

• Pilot-to-paid conversion.
• Time-to-value for new accounts.
• Depth of usage within the teams you support.
• Retention and expansion within accounts.
• Quality of feedback loop from customers into product.

Compensation and Structure

We start as a contract engagement ($60-70/hr). You’ll shadow the CEO, take on one customer, and then grow from there.

Our goal is that within a few months, if you prove you can drive results, you’ll scale to a full-time core role with salary and equity. We want you to own a piece of what we're building.

Boston-based candidates are strongly preferred, but the role is majority remote, with roughly one day per week in person in Downtown Boston.

At this time, we are unable to sponsor work visas.