What are the responsibilities and job description for the Call Center Operations Supervisor position at Bevan & Associates LPA, Inc.?
We’re looking for someone who’s a natural leader, great with people, and highly technical, with the ability to extract data and maintain databases. If you’re the kind of person who enjoys improving systems, supporting a team, and keeping things running smoothly behind the scenes, this could be a great fit.
Key responsibilities will include:
Execute, troubleshoot, and ensure completion of assigned database-driven processes.
Hire, evaluate, develop, and provide direction to both Client Service Representatives and Lead Associates.
Communicate with the firm’s clients when communication from a member of leadership is required.
Serve as a resource to senior leaders for process improvement opportunities.
Complete other tasks as assigned by senior leadership.
Attributes Required:
Leadership: Adapts leadership style based on the requirements of the situation, Effectively evaluates and develops direct reports, Identifies; hires; and retains talented associates
Technical Skills: Intermediate knowledge of MS Office products such as:
Excel
- Formulas such as VLOOKUP() and IF()
- Pivot tables
Microsoft Access
- Creation of queries via either QBE grid (minimum) or SQL (preferred)
- Understanding with SQL join types
- Design of tables, forms, and reports
- Read (minimum) or write (preferred) VBA
Problem Solving: Utilizes a well-reasoned approach for solving problems, Involves members of senior leadership in the resolution of a problem when they are unable to identify a solution
Teamwork/Cooperation: Develops professional working relationships with co-workers, Offers assistance to co-workers when opportunities arise, Applies coaching and development from members of senior leadership team
Emotional Intelligence: Aware of and controls expression of one's emotions, Handles interpersonal relationships judiciously and empathetically.
Salary : $60,000 - $75,000