What are the responsibilities and job description for the Post Enrollment Specialist position at betterdebtsolutions?
Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.
At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability. This role offers a competitive $25/hour base pay, plus a monthly performance incentive. Most team members earn an additional $1,500–$2,000 per month, with top performers earning $4,000–$5,000 monthly based on results.
Why Join Us?
- Stable, non-exempt position with opportunities to earn based on performance
- Structured Processes & Support – Strong systems, training, and leadership
- Career Growth Opportunities – Advancement within retention and operations
- Collaborative Culture – Work closely with cross-functional teams
- Comprehensive Benefits – Medical, Dental, Vision coverage
- Trusted Brand – BBB Accredited company with a strong industry reputation
What You’ll Be Doing as a Post Enrollment Specialist:
- Handling high-volume inbound client calls focused on account stabilization and retention
- Preventing cancellations by addressing concerns and reinforcing program value
- Supporting at-risk clients through structured, compliant solutions
- Guiding clients through expectations, timelines, and next steps in the program
- Managing difficult or emotional conversations with professionalism and control
- Accurately documenting call activity and outcomes in internal systems
- Collaborating with internal teams to support long-term client success
What You Will Bring to the Table as a Post Enrollment Specialist:
- 1–2 years of experience in customer service, sales, or client retention
- Experience in financial services or debt settlement preferred
- Strong verbal communication and active listening skills
- Ability to influence, de-escalate, and handle objections effectively
- Emotional intelligence with the ability to maintain structure under pressure
- Strong attention to detail and documentation accuracy
- Comfort working in a fast-paced, performance-driven environment
- Experience using CRM and call management tools
This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday. This isn’t just a support role — it’s a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we’d love to hear from you.
APPLY TODAY & Join a Team Built for Stability and Growth.
Salary : $25