Director of Operations

Overview

Better Thoughts Transitional Live provides temporary living assistance for individuals diagnosed with brain injuries. The program offers comprehensive day treatment, supportive living, therapy, community reintegration services, habilitation, and assistance with activities of daily living.

The residential program provides community integration, continued training, therapy, and supervision for individuals who require 24-hour daily habilitation. These residential environments focus on functional activities of daily living, community orientation, mobility, social and behavioral skills, recreation, and leisure. The organization currently operates two facilities that serve both traumatic and acquired brain injury populations, with plans to expand to a total capacity of 24 beds.

Day treatment services are provided as habilitative services throughout the day. Programs are offered five days per week at the Better Thoughts Day Center, in inpatient settings that provide Home-Based Habilitation Services (HBHS), in outpatient settings, and in other community-based environments.

Job Description

•  The Operations Director is well versed in performance and operations management

    and can carry out delegated responsibilities effectively.

•   Assist in developing and implementing departmental plans and goals.

•   Work with the Director to coordinate and supervise daily operations.

•  Ensure compliance with applicable regulations and internal policies.

Responsibilities

•    Oversee residential and day center operations.

•   Oversee the day-to-day administrative operations of the program.

•    Supervise and manage direct care staff.

•    Work with the Assistant Director to coordinate and supervise daily operations.

•    Ensure compliance with regulations and internal policies.

•    Work closely with the Residential Administrator.

•    Assist with accreditation and state licensing activities as requested.

•    Support staffing responsibilities, including hiring, training, and performance

     evaluation.

•    Communicate in a timely manner with internal and external professionals, vendors,

      staff, employees, clients, and their families, as needed.

•     Manage budgets and oversee the purchase of supplies and materials for the facility

·     Monitor progress toward operational objectives.

•     Conduct daily facility walkthroughs to identify, correct, or report safety hazards.

•     Prepare reports and submit them to the Director or other executives.

·      Manages maintenance repairs in facilities. 

·     Coordinates new vendor set up and vendor payment requests with Accounts     Payables department. 

·     Participate in on-going departmental training and meetings when required 

·     Attend meetings, training and conferences representing destinations to recovery as needed. 

·     Assist with client intake and ensures accuracy of client information in clinical software 

·     Purchasing groceries and supplies for Resident and Staff usage (including PPE supplies, cleaning

supplies, foods, toiletries, etc.) using a preset budget determined by Operation Director and Owner

monthly based on current occupancy and revenues. 

·    Communication and partnership with Third Party Physicians, pharmacies, Home Health, both for

referrals and safe and state compliant retention of Residents. 

·    Operational Director will communicate with owner daily or at least weekly, as needed/required, to

ensure State Compliance and overall operational efficiency. 

Requirements 

·      Proven experience as assistant director or other similar positions 

·       Experience in performance and operations management 

·       Knowledge of relevant regulations and quality standards 

·       Proficient in MS Office, relational databases and software 

·      Outstanding communication and speaking skills 

·      Excellent organizational and leadership skills 

·      Aptitude in problem-solving 

·       Experience in management 

Qualifications: 

·      Bachelor’s degree in business administration, Health Care Management or a related field

·      5 years of experience in a healthcare management/operations role 

·      Excellent communication skills with the ability to influence others and collaborate across boundaries

·      Ability to analyze, interpret, and evaluate reports in the fields of sales reporting, merchandise

allocation, payroll, contracts, and logistics 

·      Possesses strong leadership and organizational skills; change management

·      Ideal candidate will be a motivational leader and strategic thinker with strong retail operations and business/financial acumen 

·       Proficient in POS systems, Microsoft Word, Excel, and PowerPoint 

·      Must be able to prioritize multiple requests/projects 

Special Skills 

·      Possess ability to provide leadership, communication, organizational, analytical & problem solving. 

·       Strong interpersonal skills with ability to thrive in a team environment  

Eligibility 

·   Must be able to successfully pass background check according to NRS 449.123/449.174

·   Must successfully complete drug test including marijuana

·   Must have active driver license