What are the responsibilities and job description for the Operations Manager position at Better Talent?
Company Overview
SkyRun Vacation Rentals Kona Coast is an independently owned and operated branch of one of North America’s leading full-service vacation rental management organizations. We are a fast-growing company serving homeowners and guests on the Kona Coast and South Kohala.
When you join SkyRun Vacation Rentals, you join a passionate team of individuals who are guided by a dedication to their communities and a drive to delight their customers. Built on a foundation of innovation, technology, and honesty, SkyRun was named on the Inc. 5000 list as one of the nation's fastest-growing private companies and has experienced 70% year-over-year growth.
With SkyRun, associates enjoy the opportunity to flex their skills and grow their career within the vacation rental industry.
Position Summary
As SkyRun Kona Coast is growing fast, the Operations Manager is a pivotal leader responsible for delivering exceptional guest services and homeowner satisfaction at SkyRun. This role is both strategic and hands-on: ensuring seamless daily operations, implementing new systems and streamlined processes, resolving escalated issues, and driving long-term growth initiatives.
The ideal candidate is proactive, independent and detail oriented. They thrive in a fast-paced, ever-evolving environment. They take ownership of results, think strategically, and are energized by challenges. A natural problem solver, they lead with initiative, hold others accountable, and deliver high-quality outcomes for homeowners and team members.
Because we are growing fast, this position has room for growth for an individual who consistently delivers operational results beyond the assigned job description duties.
Responsibilities
Some of what you’ll be doing:
Required:
Annual Salary: $70,000 - $80,000 based on experience (plus quarterly bonus, based on operational performance)
Benefits
Job Type: Full - Time
SkyRun Vacation Rentals Kona Coast is an independently owned and operated branch of one of North America’s leading full-service vacation rental management organizations. We are a fast-growing company serving homeowners and guests on the Kona Coast and South Kohala.
When you join SkyRun Vacation Rentals, you join a passionate team of individuals who are guided by a dedication to their communities and a drive to delight their customers. Built on a foundation of innovation, technology, and honesty, SkyRun was named on the Inc. 5000 list as one of the nation's fastest-growing private companies and has experienced 70% year-over-year growth.
With SkyRun, associates enjoy the opportunity to flex their skills and grow their career within the vacation rental industry.
Position Summary
As SkyRun Kona Coast is growing fast, the Operations Manager is a pivotal leader responsible for delivering exceptional guest services and homeowner satisfaction at SkyRun. This role is both strategic and hands-on: ensuring seamless daily operations, implementing new systems and streamlined processes, resolving escalated issues, and driving long-term growth initiatives.
The ideal candidate is proactive, independent and detail oriented. They thrive in a fast-paced, ever-evolving environment. They take ownership of results, think strategically, and are energized by challenges. A natural problem solver, they lead with initiative, hold others accountable, and deliver high-quality outcomes for homeowners and team members.
Because we are growing fast, this position has room for growth for an individual who consistently delivers operational results beyond the assigned job description duties.
Responsibilities
Some of what you’ll be doing:
- Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
- Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, appliances, and amenities function perfectly. We currently have an average guest review score of 4.98 (out of 5.0) and 100% homeowner retention rate. These standards are part of our culture and is our superpower.
- Lead, recruit, train and support a diverse operations team including housekeeping, inspector and maintenance while fostering strong vendor relationships
- Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
- Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
- Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
- Accurately report/log key information and actively engage with online feedback
- Participate in after-hours management duties and attend scheduled meetings
- Tackle additional projects as requested
- Partner with the CEO on strategic projects that drive growth and innovation
Required:
- 3 years of leadership experience in hospitality, property management, or vacation rental operations.
- Team player, we all wear many hats
- Meticulous attention to detail
- Proven track record managing cross-functional teams (maintenance, housekeeping, inspections).
- Hands-on knowledge of/experience with maintenance fundamentals such as plumbing, electrical, carpentry, and landscaping basics.
- Strong organizational and scheduling skills with experience using property management and task software (PMS systems, Google Workspace)
- Excellent communication and problem-solving skills; decisive and confident in fast-paced environments.
- Results-driven leader who thrives under pressure, takes initiative, and enjoys solving complex challenges.
- Reliable transportation & flexible schedule – weekends & holidays required
- Ability to lift up to 50 lbs.
Annual Salary: $70,000 - $80,000 based on experience (plus quarterly bonus, based on operational performance)
Benefits
- Paid time off
- Monthly health stipend
- Company vehicle for work related travel
- Opportunity to lead and grow with a premier hospitality company
Job Type: Full - Time
Salary : $70,000 - $80,000