Director of Property Services

Company Overview

Bluewater Associates of Emerald Isle has been a trusted leader on North Carolina’s Southern Outer Banks since 1986, delivering exceptional real estate and vacation rental services to families, homeowners, and investors alike. Locally owned and operated, with offices in Emerald Isle and Atlantic Beach, we combine deep market expertise with a commitment to service that has defined our reputation for nearly four decades.

As a full-service company, Bluewater Vacation Rentals manages over 700 properties across both vacation and annual rental divisions, supported by in-house teams spanning housekeeping, maintenance, linens, and pool and spa services. With more than 100 local professionals, we are proud to be one of the largest employers in Carteret County and a driving force in the local economy.

At Bluewater, you’re not joining just another property management company. You’re stepping into a well-established, high-performing organization where operational excellence, community impact, and long-term growth are deeply connected.

Position Summary

We are seeking a strategic and hands-on Director of Property Services to lead and elevate our property operations across Emerald Isle, NC. This role is responsible for driving performance across housekeeping, maintenance, pools, and linen services, ensuring every home meets the highest standards for both guests and homeowners.

This is a leadership role for someone who thrives in structured, fast-moving environments and knows how to translate systems, data, and processes into consistent operational excellence. You will oversee department managers, strengthen accountability across teams, and step in when needed to solve complex, real-world operational challenges.

The ideal candidate brings a balance of operational discipline and decisive leadership. You are comfortable analyzing performance metrics, optimizing workflows, and holding teams to a high standard, while also developing leaders and building a culture rooted in ownership and continuous improvement.

This is an opportunity to take ownership of a large-scale operation, make a measurable impact on service quality and efficiency, and lead a team that directly influences the success and reputation of the organization.

Responsibilities

• Lead and develop department managers across Housekeeping, Maintenance, Pools, and Linens, ensuring alignment, accountability, and high performance across all property service operations
• Own and elevate the guest experience by overseeing and resolving escalated property issues with urgency, professionalism, and a solutions-first mindset
• Drive both strategic planning and hands-on execution, stepping in operationally when needed to ensure service standards are consistently met
• Establish and maintain strong cross-functional communication between property services, rental operations, homeowners, and guests to ensure seamless experiences
• Define, track, and optimize key performance indicators across productivity, quality, timeliness, and team performance
• Lead weekly Property Services meetings and actively contribute to Director-level leadership meetings to align departmental goals with company strategy
• Manage departmental financial performance, including P&L ownership, budgeting, forecasting, and cost control initiatives
• Ensure full compliance with operational standards, including SOPs, inspection protocols, work order management, and emergency response procedures
• Partner closely with internal departments to drive operational efficiency, service consistency, and overall company performance
• Build and foster a positive, accountable, and team-oriented culture that promotes engagement, ownership, and continuous improvement
• Participate in on-call rotation and provide leadership support during urgent or after-hours situations

Required Qualifications

• Minimum of 3 years management experience in vacation rentals, property management, or hotel & resort hospitality
• Proven track record in light maintenance, housekeeping, linens and pools
• NC Real Estate License is very beneficial or will be required within 1 year

Preferred Qualifications

• Track PMS Software experience
• CPO (Certified Pool Operator) certification is beneficial

Compensation & Benefits

Annual Salary: $70,000 - $90,000 depending on experience

• Competitive Salary offered along with bonus opportunity
• Relocation assistance can be considered

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health, Dental, and Vision insurance
• Life insurance

Schedule

• Monday to Friday with weekend work during Prime Summer Season