What are the responsibilities and job description for the Clinical Office Manager position at Better Health Group Services?
Our purpose is Better Health. Specializing in primary care for patients 65 is our passion.
What's Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.
THE OPPORTUNITY
Successful candidates will bring their passion to provide 5 Star Service in assisting physicians in the management of healthcare office operations and treatment of geriatric patients following established standards and practices. Must have leadership experience, excellent organizational skills, leadership attributes and be results-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. Prior experience with electronic medical records is strongly preferred.
KEY RESPONSIBILITIES
EDUCATION AND EXPERIENCE
What's Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.
THE OPPORTUNITY
Successful candidates will bring their passion to provide 5 Star Service in assisting physicians in the management of healthcare office operations and treatment of geriatric patients following established standards and practices. Must have leadership experience, excellent organizational skills, leadership attributes and be results-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. Prior experience with electronic medical records is strongly preferred.
KEY RESPONSIBILITIES
- Manages a care team of front and back-office medical assistants (generally 3-7 members)
- Assists with scheduling, administrative and clinical duties for providers (mid-levels and physicians)
- Assists with leading daily clinic huddles and assigns proactive outreach call efforts to other team members
- Manages office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate, and patient-focused manner
- Provides extraordinary customer service to all internal and external customers (including patients, other VIPcare team members, and other departments)
- Ensures new team members are onboarded and receive proper training using VIPcare's policies and procedures
- Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen, etc.
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, referral requests, patient records, and medication management
- Informs management about current office trends, and recommends new policies or facilitates improvements to current policies and workflows
- Participates in required team meetings and communicates updates and changes to physicians and staff including monthly Performance Forum meetings held regionally and annual High-Performance Forum in Tampa
- Ensures team calendar, spreadsheets, and whiteboards are current and accurate
- Assists providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
- Coordinates payroll, PTO, and hour management of in-office team
- Ensures compliance with Medicare Advantage Plans, HIPAA, labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
- Has clinical working knowledge and has the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures
EDUCATION AND EXPERIENCE
- Associates degree (Equivalent working experience will be considered)
- Minimum of 5 years of leadership experience required
- Prior medical assisting experience strongly preferred
- CPR Certified
- Strong oral and written communication skills
- Ability to accurately read and write medical terminology
- Knowledge of medical coding
- Knowledge of HIPAA
- Knowledge and understanding of OSHA and Biohazard guidelines
- Basic computer skills, including familiarity with electronic medical records