What are the responsibilities and job description for the Service Advisor position at Better Collision Centers?
Description:
Job Type
Full-time
Description
Join the Team That Started It All.
Beaufort is where Better Collision Centers began, and we're still growing. We're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a role for an experienced advisor who has run repairs end to end and knows the rhythm of a busy shop.
We need someone who earns trust naturally, communicates clearly, and takes ownership of every customer's experience from start to finish.
If you're the kind of person customers remember by name, keep reading.
The Role
You own the repair from keys to keys, from the moment a customer drops off their vehicle to the moment you hand the keys back.
What We're Looking For
Service Advisors can grow into Office Manager or General Manager roles as they develop their skills and industry knowledge.
Ready to join a growing team? Apply now!
Requirements:
Requirements
Job Type
Full-time
Description
Join the Team That Started It All.
Beaufort is where Better Collision Centers began, and we're still growing. We're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a role for an experienced advisor who has run repairs end to end and knows the rhythm of a busy shop.
We need someone who earns trust naturally, communicates clearly, and takes ownership of every customer's experience from start to finish.
If you're the kind of person customers remember by name, keep reading.
The Role
You own the repair from keys to keys, from the moment a customer drops off their vehicle to the moment you hand the keys back.
- Build real relationships with customers and keep them informed throughout the repair
- Coordinate with technicians to keep production moving
- Delegate work orders and ensure repairs stay on schedule
- Order parts and manage supplements
- Handle estimates, authorizations, and documentation
- Deliver vehicles back to customers with confidence
What We're Looking For
- Several years of experience as a service advisor or estimator in collision or automotive repair
- A proven relationship builder. Customers and coworkers trust you and come back to you
- Strong communication skills with customers and technicians, especially when conversations get difficult
- Skilled at managing a full board of repairs without letting anything slip
- Confident with CCC One, Mitchell, or similar estimating systems
- Takes full ownership and follows through without being asked
- Base pay plus incentives
- Paid weekly
- Up to 14 days PTO annually (prorated in first year; available after 90 days)
- 1 Floating Holiday upon hire
- Health, dental, and vision insurance
- Voluntary life insurance
- Short-term and long-term disability
- Growth opportunities. This company is expanding fast
- Culture-First Excellence. Trust, transparency, accountability.
- Continuous Growth & Innovation. Standing still is not an option.
- Operational Agility. Flow beats hurry.
- Relentless Quality & Safety. No shortcuts. Ever.
- Empowered Team Ownership. We rise by lifting each other.
Service Advisors can grow into Office Manager or General Manager roles as they develop their skills and industry knowledge.
Ready to join a growing team? Apply now!
Requirements:
Requirements
- High school diploma or equivalent
- Several years of collision or automotive service advisor experience
- Must be able to work in a fast paced shop environment
- Valid driver's license