Operations Associate

About the Role

Better Business Bureau Serving New Hampshire (BBB) is seeking a dependable and detail-oriented Operations Associate to join our operations department on a full-time basis. This position plays a key role in ensuring our day-to-day office operations run smoothly and that all interactions with consumers and businesses reflect BBB’s mission and values.

This is a steady, task-oriented position ideal for someone who enjoys a consistent work routine, is comfortable handling a high volume of phone calls, and takes pride in accuracy, professionalism, and reliability.

Key Responsibilities

• Answer and direct incoming phone calls promptly and courteously
• Public inquiry and resource services
• Sort, open, and file incoming mail (physical and electronic)
• Assemble and fill member orders
• Greet and assist walk-in visitors including helping consumers file complaints or directing them to appropriate departments or external agencies
• Monitor and respond to the organization’s public email inbox, routing messages appropriately
• Maintain accuracy and quality in data entry tasks and internal system records
• Forward communications and information to the appropriate internal contacts
• Adhere strictly to BBB policies, procedures, and operational standards to ensure consistency, integrity, and alignment with our mission and reputation
• Other operational duties as assigned
• Oversee scheduling of office reservations

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Prior experience in administrative, operational, or customer service preferred
• Strong attention to detail, organization, and follow-through
• Excellent communication and interpersonal skills
• Comfortable handling routine and repetitive tasks with consistency
• Proficiency with Microsoft Office and general computer systems
• General familiarity with BBB’s mission and consumer protection work is helpful but not required
• Awareness of current marketplace trends or a “savvy consumer” mindset is a plus

Ideal Candidate

This role is best suited for someone who values consistency and can stay composed in a variety of customer interactions. Much of the day involves routine administrative work - answering phone calls, responding to emails, and providing information to the public. Some calls are quick and pleasant, while others may require patience and professionalism when handling escalated callers.

The right candidate will appreciate a calm, small-office environment, enjoy structured work, and take pride in helping consumers and businesses who utilize BBB core services.

Compensation & Schedule

• Pay: $20/hr.
• Full-Time Employee Benefits:
• Insurance (Health, Dental & Vision)
• Simple IRA with company match
• Paid time off, paid holidays

Other Perks:

• Free on-site parking
• Consistent weekday schedule – no evenings or weekends required
• Small, friendly office environment with supportive team members
• On-the-job and online training to help you learn systems and procedures
• Office located in a convenient area in Concord, NH
• Meaningful work that supports local businesses and consumers
• Professional development tools to support your growth and confidence in the role
• Working for a mission-driven organization that makes a difference in our community

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by applicable federal, state or local laws.

Pay: $18.00 - $20.00 per hour

Expected hours: 36.5 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20