Director of Cape Girardeau Region

• Interested in turning your communication and relationship-building talents into strengths that make a difference in your community? 
• Tired of working long hours or on weekends? 
• Looking for a job that offers a competitive salary? 

If so, Better Business Bureau may be a great career move for you.

As BBB’s key contact for media, businesses, consumers, and advisory board members in the media markets for the Cape Girardeau, Missouri and Effingham, Illinois regions, the regional director: 

• Develops relationships and communicates with media contacts, businesses, consumers to increase awareness of BBB’s mission and use of its services 
• Implements localized programs
• Reports to the Director of Communications and Marketing

Better Business Bureau (BBB) is a purpose-driven, nonprofit organization dedicated to advancing an ethical marketplace where buyers and sellers trust each other. We’re more than one hundred-years old with a start-up attitude.

Primary duties and responsibilities  

Address substandard marketplace behavior and encourage best business practices by educating consumers and businesses through news media. 

• Works to increase brand awareness of BBB in the Cape Girardeau and Effingham regions by creating radio, TV and newsprint opportunities (including co-op advertising) and ensures a constant flow of BBB media coverage, consumer education and business development. 
• Appears on local news stations (television and radio) to discuss consumer tips and alerts. 
• Provides news coverage and monthly BBB columns for newspapers in Cape Girardeau and Effingham regions. 
• Coordinates with St. Louis office on content and distribution of local press releases, blogs, website landing page, e-newsletters, social media, etc.
• Refers investigations and ad review cases in cooperation with BBB Director of Marketplace Solutions.
• Tallies and reports media appearances, speeches, and events attended on behalf of BBB.
• Gives presentations to community groups to increase awareness of BBB mission and services.
• Works with BBB’s communication director to introduce BBB’s ethics training program for students to local high schools.  

Create a community of trustworthy businesses and charities and celebrate marketplace role models. 

• Contributes to outreach by regularly attending and speaking at business organization meetings in the region including local Chambers of Commerce, Rotary Clubs and economic development groups. 
• Plans, organizes and implements programs and events in the Cape Girardeau area that enhance the image and mission of the BBB such as business mixers, seminars, speeches/webinars and TORCH Awards. 
• Represents BBB as needed at meetings and functions in the Cape Girardeau and Effingham regions. 
• May collaborate with area universities for mission-driven projects.
• Involves local BBB Accredited Businesses in BBB’s work by:
  • Coordinating and attending quarterly BBB Advisory Board meetings
• Identifying future leaders to serve on BBB Advisory Board and other collaborative partnerships.
• Actively looking for new ways to involve local BBB Accredited Businesses in BBB’s work. 

Assist with revenue generation for the Cape Girardeau and Effingham regions. 

• Ensures regional goal achievement for: 

• New BBB Accreditations, including meetings with prospects to review benefits, when applicable, and referring sales leads to sales representatives 
• Annual retention, including visits to business to review benefits, when applicable.
• Develops Accredited Business leads and assists with sales strategies for BBB sales staff. 

Experience, skills and abilities 

• Ability to network with businesses 
• Familiarity with standard business practices 
• Clear, succinct and professional written and verbal communication 
• Effective listening and public speaking skills
• Experience in working with media, including on air/camera experience
• Highly organized with the ability to set priorities to accomplish work objectives
• 4-year college degree required
• Proficiency with Microsoft Office 365 

Benefits include:  

• Remote work, with local office/meeting space available as needed and infrequent travel to St. Louis 
• Company car, including gas, insurance and maintenance 
• 37.5 hours per week, Monday – Friday work schedule 
• Health, dental, vision insurance options 
• Paid life insurance 
• 401(k) with company match
• Paid Time Off (PTO)
• 10 paid holidays
• Career development resources and assistance
• Flexible spending account
• Parental leave
• Employee assistance program