Office Manager

Company: Whitney Home Care LLC

Pay: $18.00 per hour

Work Location: In person (Wellington, OH & Mentor, OH)

Job Summary

Whitney Home Care LLC is seeking a dependable, highly organized, and compassionate Office Manager to lead our daily administrative operations and support our caregiving team. This dynamic role serves as the backbone of our agency, requiring a professional who can seamlessly manage caregiver scheduling, compliance, and office administration.

Because we operate as a hands-on, team-oriented agency, this role also requires a background in patient care. The ideal candidate will primarily manage the office but must be willing to step into the field to conduct supervisory visits or provide emergency direct care when needed. If you are a multitasking healthcare professional who excels at operational logistics and remains deeply committed to the human side of home care, this role is for you.

Key Responsibilities

Office Management & Operations

• Scheduling & Coverage: Manage caregiver schedules, handle call-outs efficiently, and proactively ensure consistent shift coverage for all clients.
• Administrative & Compliance Support: Maintain accurate client and caregiver EMR records, assist with payroll and timecard verification, and ensure all daily operations adhere strictly to agency policies and state home care regulations.
• Communication Hub: Serve as the primary point of contact for the office. Answer incoming calls, resolve disputes, and coordinate seamless communication between caregivers, clients, families, and clinical leadership.

Staff Leadership & Onboarding

• Onboarding & Training: Drive the onboarding process for new caregivers, including leading orientations, ensuring documentation compliance, and providing performance feedback.
• Field Support & Supervisory Visits: Conduct on-site caregiver supervisory visits, client assessments, re-assessments, and service reviews to ensure adherence to care plans.

Emergency Field Support & Direct Care

• Emergency Shift Coverage: Act as the primary emergency backup caregiver, traveling to client locations on short notice to cover critical open shifts and ensure continuity of care.
• Activities of Daily Living (ADLs): When in the field, provide hands-on personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Companionship & Home Support: Deliver empathetic companionship, assist with meal preparation, medication reminders, light housekeeping, and essential errands.
• Clinical Documentation: Accurately document patient vitals, care tasks, behavioral changes, and incidents during any caregiving shifts.

Qualifications

• Experience: 1–2 years of hands-on caregiving experience is strictly required. Previous experience in home care, home health, or a hospital setting is mandatory.
• Administrative Experience: Prior experience in office management, caregiver scheduling, healthcare staff supervision, or practice coordination is required.
• Mobility Requirements: Valid driver’s license, active auto insurance, and reliable transportation are required to facilitate travel between multiple client locations and the two office service areas.
• Caregiving Capability: Physically able to perform standard caregiving tasks, including bending, lifting, and safely transferring patients.
• Communication & Software: Exceptional verbal and written communication skills. Proficiency with basic computer operations, scheduling systems, and email/Google Workspace.
• Certifications: Current CPR Certification (Required).

Preferred Qualifications

• Experience working directly with home care EMR/scheduling systems.
• Knowledge of local healthcare regulations and compliance.
• Home Health Aide (HHA) certificate or similar credential.

Benefits & Perks

• Competitive hourly pay ($18/hr).
• Health insurance.
• Paid Time Off (PTO).
• Professional development assistance.
• Supportive, team-oriented work environment with room for advancement.

Note: This role requires travel between the Wellington and Mentor service areas as business needs require.

Pay: $18.00 per hour

Expected hours: 40.0 – 45.0 per week

Application Question(s):

• This role requires as-needed travel between our Wellington and Mentor, Ohio service areas. Are you willing and able to travel between both areas and directly to client homes as needed?
• Do you have a valid driver’s license, active auto insurance, and reliable transportation?
• While this is an Office Manager position, it requires acting as an emergency backup caregiver. Are you comfortable and physically able to step into the field to perform hands-on care tasks (including bathing, toileting, and transferring patients) at a moment's notice?
• As the communication hub, you will sometimes deal with frustrated clients or caregivers. Briefly explain your approach to de-escalating disputes over the phone.
• Please list any home care scheduling software, EMR systems, or general office platforms (like Google Workspace) you are highly proficient in using.

Experience:

• Caregiving: 2 years (Required)

License/Certification:

• CPR Certification (Required)

Work Location: In person

Salary : $18