What are the responsibilities and job description for the Service Manager position at Betten Chevrolet GMC Cadillac?
Your responsibility will be to lead your Team, help them grow in an effort to reach their potential while adhering to our company standards and managing dept operations including but not limited to:
Management of department operations, profitability, budget management, and customer satisfaction with a focus on achieving both internal and manufacturer goals.
Ensure customer follow-up through day-to-day management of the Service Advisors as well as personally dealing with potential issues.
Identifying process improvements that are value added for customer and employee experience.
Interview, hire and train Team members to support store operations and company growth.
Assist the GM in the overall success of the store, including all stores meetings, provide on the job training to the service dept and regular reporting to the GM with any issues or concerns.
Manage the payroll process within the department
Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
Ensure positive associate engagement and employee development through timely and effective feedback, to include individual meetings, performance management and annual performance management.
What Betten offers:
Extremely competitive pay
Medical, Dental, and Vision
401K
Life insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Short-term disability
Long-term disability
Paid time off
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible work schedule
Discounts on products and services
Job requirements:
Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
Verbal and written communication skills.
Professional personal appearance
Attention to detail, organizing and planning.
Minimum of 1 year of service management experience
Results orientated with a prove track record of high customer satisfaction
Multi task in a high energy environment
CDK experience preferred