What are the responsibilities and job description for the Manager, Risk and Fraud Operations position at BetMGM LLC?
MANAGER, RISK AND FRAUD OPERATIONS
Jersey City, New Jersey
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
The Manager, Risk & Fraud Operations for BetMGM will hold responsibility for the management of the organization’s prevention and management of attempted fraud on its platforms. The Manager, Risk & Fraud Operations fulfills this responsibility by supporting the development, refinement, and documentation of fraud prevention strategies and tooling. This should be done with a special focus on maximizing the team's ability to detect and stop fraud while minimizing the impact on valid customers and automating as many of the team’s processes as possible.
This role also involves operational responsibilities to ensure both that the Team Leads reporting directly to the Manager, Risk & Fraud Operations are performing at a high-level, and that the team members reporting to those Leads are also meeting individual performance targets.
Responsibilities
- Directly supervise a subset of Team Leads, who themselves oversee line associates.
- Ensure BetMGM minimizes fraud loss while reducing overall impact of fraud prevention measures on valid customers.
- Perform monitoring of chargeback reporting to ensure company is not within or approaching thresholds for chargeback monitoring programs.
- Generate and revise metrics to report on performance of risk and fraud team to stakeholders across varying levels and teams at BetMGM.
- Develop training, quality assurance, and learning and development plans for the entire team with a special emphasis on the development of Team Leads.
- Help to manage incident reporting related to risk and fraud, including recording cases and working with internal partners and external vendors to respond.
- Take active part in BetMGM strategic planning and new market/project launches by ensuring risk and fraud concerns are considered in the process.
Education
- High school or equivalent required
- Bachelor’s degree strongly preferred
Qualifications
- 2 years of experience of direct management experience of risk, fraud, or related teams; including experience managing other people managers
- 5 years of experience working with risk, fraud, payments, or related teams
- Experience working in gaming or other heavily regulated industry
- Knowledge and experience of AML/KYC/SOF especially in the US market
- Experience with working with remote locations and multicultural environments
- Familiarity with creating and honing metrics to measure performance of fraud prevention teams on both an individual and team level
- Proven ability to work across internal teams to resolve issues, including Customer Support, Payments, Compliance/AML
- Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
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