What are the responsibilities and job description for the Fraud Specialist position at BetMGM LLC?
Fraud Specialist
Jersey City, New Jersey
About the Role
The Fraud Specialist will serve as the second line of defense risk assessments with expertise in identifying Fraud Risk and defining the mitigation and control framework for the most relevant risks. The Fraud Specialist performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Fraud Specialist manages competing priorities in an accurate and timely manner. The position will sit within the Risk and Payments department and will require a good comprehension of Company Rules, State Regulations or Laws concerning fraud. Such knowledge will assist in conducting investigations and collect evidence in ways that Compliance is able to understand and use to report to the Regulators or any other state/federal agencies.
Responsibilities
The Fraud Specialist will serve as the second line of defense risk assessments with expertise in identifying Fraud Risk and defining the mitigation and control framework for the most relevant risks. The Fraud Specialist performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Fraud Specialist manages competing priorities in an accurate and timely manner. The position will sit within the Risk and Payments department and will require a good comprehension of Company Rules, State Regulations or Laws concerning fraud. Such knowledge will assist in conducting investigations and collect evidence in ways that Compliance is able to understand and use to report to the Regulators or any other state/federal agencies.
Responsibilities
- Documents all pertinent information on fraud claims raised by customers or staff, conducts research, and decisions.
- Identify, measure and manage fraud cases.
- Maintains case files and work with Compliance and internal departments.
- Document risk issues, recommendations, and decisions.
- Reviews daily reports for suspicious activity.
- Conducts daily new member account and/or changed account review and due diligence actions.
- Researches discrepancies accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and losses from bonus abuse.
- Analyzes current fraud trends and provide input into rules and parameters for reporting.
- Researches moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action.
- Refers/reviews more complex/unique situations with Team Leads and Manager and networks with supporting departments to create a seamless experience for the customer.
- Undertake projects requiring additional specialized technical knowledge.
- Work under the direction of the Risk and Payments Team Lead and in coordination with the Risk and Payments Manager for adhoc projects.
Education
- Bachelor's Degree (BA, BS, etc.) in Business or a related field. Work experience may substitute for education requirement.
- 0-3 years of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience in ecommerce or online gambling industry.
Qualifications
- Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.
- Must have prior real time and emerging payments fraud experience (debit, credit, prepaid cards, ACH and wire)
- Knowledge and experience with root cause analysis
- Solid analytical, interpretive and problem-solving skills
- Ability to analyze diverse information and develop strategy recommendations
- Excellent customer service and communication skills, both verbal and written
- Excellent organization skills
- Solid ability to multi-task
- Solid knowledge of department computer applications and systems
- Proficient in MS Office Application
- Capacity to work independently
Additional Requirements (if applicable)
- Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
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